M-PESA Business Channels and Portals (2024)

What is the M-PESA Business App?

Who can use the M-PESA Business App?

M-PESA Business App targets merchants with M-PESA Business Till. Any merchants with either of the following M-PESA Business Till products can use M-PESA Business App: -

• Independent Merchant Store Product
• Small Merchants’ Product
• Medium, Merchant Head Office
• Medium Merchant Store Product
• The till/merchant must be active on M-PESA

How will I register for the M-PESA Business APP?

After downloading the M-PESA Business App

• Insert the nominated number SIM card in the handset.
• Put mobile on as first-time login is on mobile data then sign in with your Till details.

For subsequent login, you can use Wi-Fi.

What are the registration documents required for merchants to sign into the M-PESA Business App?

• Have a Till Number/Store Number for your business.
• Operator ID and operator PIN.
• Only the Nominated number (Business Owner) shall be able to install the app on their number.

What will I find on the Navigation bar once I log in to the M-PESA Business App?

The Business App navigation bar consists of the following tabs.

• Home Tabhas quick actions i.e., Withdraw, sell airtime, Pay, roll up (merchants with medium merchant head office and medium merchant store product), statements, scan QR option, and Chart.
• Organization Tab: Under this tab, you will find the Cashier Mode, Stores, and Operators (these features vary with the operator; Primary assistant has all the features while assistant has only the cashier mode feature
• Hub: This is where the Mini Apps are found. Here you will find Safaricom and third-party services.
• Transact: An option of accessing all services found under quick action on the home tab in addition to access to Business Overdraft.
• Account: Enables you to manage your account settings (such as changing password, managing favorites, switching accounts, switching on/off transaction alerts, and logging out), see Safaricom’s available support channels, FAQs, and the terms and conditions, and privacy policy documents.

Which transactions can the merchant perform on the M-PESA Business App?

You can perform all transactions that are available on the M-PESA Business Till such as

• Withdraw to the owner, bank, and Agent.
• Pay to Paybill, Buy goods,
• Send money to customers.
• Roll up from child account.
• Sell airtime.

Can I operate multiple separate stores from the same App?

How will I log in to the M-PESA portal?

For the first time login to M-PESA Organization Portal

• Launch the link from any of the browsers: https://org.ke.m-pesa.com
• Enter the Shortcode which is the Bulk payment number.
• Enter username received an email.
• Enter the first-time password received on the same email – the Password is case-sensitive (full stop is not part of the password).
• Enter the Verification Code displayed then click login, on the Next Page
• Enter OTP to proceed to the change password page.
• Enter the first-time password on email, then proceed to set a new password,
• Confirm password, security question, and security answer one and two which are mandatory.
• The Password must meet the password rules as instructed.
• Submit to successfully activate the Business Administrator account.
• After activation, you will only be entering your username, shortcode, and password verification code and entering the OTP received via SMS to log in

Why should I use a business enterprise portal instead of an M-PESA organization portal?

• You can use the portal that you are comfortable with and interested in. This is largely dependent on the type of transactions you would want to perform. For example, the Business enterprise portal can perform both B2B and B2C transactions.
• Business enterprise portal I much simpler for you to use.