FAQs
The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The only categories excluded are: Motors Vehicles (which are covered under the eBay Vehicle Protection Program) Real Estate.
How to get money back on eBay if seller doesn't accept returns? ›
Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns.
Does eBay money back guarantee work after 30 days? ›
The return is treated as if the item didn't match the listing. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.
Are you covered by eBay money back guarantee? ›
Free automatic coverage
We want you to shop hassle-free on eBay. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. It's automatic and covers your purchase price, plus original shipping costs on eligible purchases.
Will eBay give me a refund if I get scammed? ›
eBay advertises their eBay Money Back Guarantee program on every sales page, which gives buyer confidence when buying stuff. The program itself is good, but here's a flaw that some scam sellers may use to take your money.
Can eBay force a refund? ›
Ebay will FORCE a refund if required from the seller. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer.
What happens if eBay seller never refunded me? ›
Go to your purchase history and click return item and select, the item doesn't match the description as the reason. The seller will have 3 days to accept the return and pay return shipping or refund without returning. If they don't, return to the case on day 4 and ask Ebay to step in.
Can a seller refuse to refund a buyer on eBay? ›
Yes, Ebay will make sure you receive a refund after you return the item(s) under their 30 day Money Back Guarantee. The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
What happens if seller is not refunding me eBay? ›
You do not do returns by messages, you have to open a case, and if seller does not provide a reply paid label within 3 days, then you go to the case and ESCALATE (ask ebay to take over). This is all covered in the ebay 30 day money back guarantee, top right of every listing.
What happens if a buyer wants a refund on eBay? ›
eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help.
Ebay doesn't 'require' sellers to issue refunds until the item is returned, that is, if the seller wants it back. But the seller has to answer and approve the return within the time frame set out in the case. If the seller does not do that, then the buyer gets the refund and is allowed to keep the item.
Who pays for an eBay money back guarantee? ›
Unless it can be proven that the buyer is lying or misusing the money back guarantee, then yes, the money will come from the sellers pocket if the seller is at fault.
What items are not covered by eBay money back guarantee? ›
Items listed in the Industrial & Business category are not covered by ebay's Money Back Guarantee. If you wait more than 30 days from the estimated delivery date, that isn't covered by ebay's MBG either. If you paid with Paypal, file a case there as they allow cases up to 180 days from the transaction.
How to get eBay to help with a refund? ›
How to ask us to step in
- Find the item in your Purchases.
- Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
- Select Ask eBay to step in and help.
- Select a reason from the dropdown menu, then select Confirm.
For your purchase to be covered, you must pay via eBay checkout using an eligible payment method. You also need to make your claim within the time frames stated in the policy. To be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met.
Can you get back to 100 on eBay? ›
@shireshann yes, if u get no more negatives, your feedback will go back to 100% once the year has passed. But u should not be so consumed with staying at 100% except for describing your listings properly. A year is a long time and anything can happen.
Does eBay pay for money back guarantee? ›
We'll get your money back.
Certain transactions and article types such as vehicles, real estate, business sales & domains, digital content, industrial equipment or vouchers are not covered. For full terms and conditions, read our eBay Money Back Guarantee policy.
How much does eBay take for authenticity guarantee? ›
How eBay Authenticity Guarantee works. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.
Does eBay give you your money back if you don t receive product? ›
You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method.
