@peapatchprettieswrote:Help! I have an item the buyer who is a reseller completely ripped me off. She notified eBay that the item was chipped and it wasn't! eBay obviously required me to issue refund cost of item plus shipping and I immediately did! She kept the item never returning it!!!!! She said oh, I thought I returned it. Nothing more. Is there is no protection for us sellers????
can anyone advise or help me please. I have reached out to eBay and no response so if people figure this practice out what is to stop this from becoming a rampant problem???
Ebay doesn't 'require' sellers to issue refunds until the item is returned, that is, if the seller wants it back. But the seller has to answer and approve the return within the time frame set out in the case. If the seller does not do that, then the buyer gets the refund and is allowed to keep the item.
Unfortunately neither you nor eBay can force this person to return the item.
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