Member To Member Support (2024)

Table of Contents
Forum Posts I posted an item a week ago. I have proof of posting and yet Ebay are still saying dispatch is Cancellation Returns Postage from the USA to UK Company states Free Delivery, now want money for fuel Help Cancelling an order Negative feedback - late shipment Offers Return and refund slipping through my fingers Click & collect payment cannot buy Buyer sent wrong item, now not returning it after they agreed they would Resolved! problem changing email account Removing an item from the auction Non delivery by DPD Negative feedback left by mistake by buyer My old listing when goods are not delivered Seller changed tracking information after buyer opened INR case Resolved! Help with sending pickup address in chat? Discount didn't apply Unternational department refusing me help in a return Country Resolved! How to send a review revision to buyer Glendale Heights Real person relisting fees Winner of bidding wants to cancel the order Has eBay lost it's way? Payment issue Seller doesn't accept return Nectar points Electrical safety Suspect buyer file name 6 digit code Ebay,you are a complete and utter shower of ********!!!! Buying with coupon Help Advice on purchasing an item from a seller in Belgium for delivery to the UK Resolved! How to send a partial refund for a return? Scammed Resolved! change of mind - BEWARE! Selling Click & collect returns Resolved! Voided postage label Payment hold Selling item to next bidder Last date for Postage after the date due to be delivered I bid for the wrong item can I retract the bid ? Bidder Refusing to Pay returns MC011 Active Listings Reclaiming VAT on a broken item How to un cancel an order Trying to list Stoves Dual Fuel Range Cooker but Ebay displays error msg on recalling range cookers Evri - undelivered package Ebay agent Resolved! Refundsl cancelling Buisness account creation UK CHARITIES ON EBAY UK Telling to an agent error with postal name and address Collection QR Code Hi can anyone help me please. eBay has taken £150 pound out of my account. Ebay seller no longer registered and messages are deleted Resolved! Customer wants to collect Listing and revising items Misleading descriptions Resolved! Refund Wrong part sent. Variations Issue Returns multi buy Purchased item Blocked by Microsoft Cancellation of complaint iPhone x Change in seller protection Postal costs Selling goods with wrong descriptions Communication Fake account How do I Cancel a shipping label Collection Code Not working My account not working Buyer protection Unfair bid retraction Brought a record back in July contact the seller on a number of occasions no answer Postage from the USA to UK + Germany Resolved! Mobile phone returned under warranty Had to refund a delivered item Selling Seller scam Was i scammed Resolved! Global Shipping Item I sent has gone missing - help please!!! Cancel unpaid item from basket,as paid COD as stated on advert Buyer making a claim that a garment has a hole in it Item location Selling an item Ended items table not functioning correctly Autographs Selling articles but I work away from home on Monday to Thursday. So how do i report unsafe items to ebay ? Ai I didn't receive my item due to courier having the wrong address Non Paying E-Bayers and no place to complain about buyers how to link a website to my ebay shop Payouts buyers in america cannot complete purchase from me 80% sellers fees Ebay parcel description Scammers Refund Managing recently viewed items list REGULATOR Scammed Item relisted following purchase - start price increased I posted my sold item a different way MC011 account restricted Seller uregent help I bought Giorgio Armani Acqua di Gio Eau de Toilette 100ml EDT, but it is FAKE. Bidding. Product recall for item not bought PAYMENT Faulty electric scooter Buyer abusing returns system What level of feedback should I leave? Why can't I post a reply to other posts? Resolved! Personal details Customer care Sold very valuable coin and dispatched via Royal mail special delivery Resolved! How to report potential fraud Sellers in China eBay survey nda Payment dispute Payment No longer able to view individual items for sale Bought a male jacket but received a female Resolved! Bad luck or..? Buyer wants partial refund for item sent through GSP Unfair treatment of a ' seller'. Returns Resolved! RR Donnelly - Anyone know who delivers final mile in the UK? Search of Unsold going to Ended Items Ended items - unable to relist in bulk or even delete single items from list STAMPS Return request with invalid reason Item paid for but not received 4 boxes ordered, none recd. EBay.uk “resolved” by only refunding price of 1 box- redress? Tossers! Bought 5 items and seller cancelled to apply lower postage, the cancelled items want feedback My account Sold item - delivery delayed Buyer keeping refund and item I’d like to refund a buyer, item lost in post, can’t find out how to! Is there a way to email Ebay for advice? postage Why is my display display messed up on ebay.co.uk Individual to Business account Resolved! cant remove policies confirming collection. Return/refund global shipping ! Broken drill dealer i bought it from do not respond to my email just letting people that they sell g Vat charged twice Unable to Confirm Collection Listing Preferences No refund given I have a large parcel delivered to me by mistake! How do I get it redirected feedback on orders page Customs ignoring IOSS declaration in Germany Refund Item has been relisted: how do I find it? Charity payment comes to me Wrong size item given Refund The warranty means nothing! Refund International Selling returns why can I no longer hide items once feedback given Faulty Item due to Seller's Laziness Post office not accepting eBay return label Hi, I bought a brand new Acemagician mini pc on August 3rd 2024, I need to return it and get a refun I dont have the app on my phone can i enter collection code on my pc Refund of postage for damaged item received Refund issued but not received Return problem Item delivered! Buyer says item not delivered requesting refund Good 'Til Cancelled conditions Withdrawal money Opened a case because the item was defective, sent the item to the seller, got my money back but the Item didn't receive my item Item listed in $ instead of £ Refunds

Forum Posts

Cancellation

It's been 3 days and the seller hasn't accepted my cancellation request.Will I get my money back?

Returns

I ordered Item No. 326060477387 0n 5.9.24. this is very inferior and Iput in a return request. The Seller will not give me a Return address,what can I do?

Postage from the USA to UK

I have had odd responses concerning USA sellers and postage to the UK.AnItem a seller has listed shows that postage includes every country onthe globe except the UK, and when I ask, the seller replies that he willsend to anywhere ebay will take it...

Company states Free Delivery, now want money for fuel

I ordered and paid for flexible flue liner from a company calledPlanetstoves who state clearly FREE UK DELIVERY. They contacted me andsaid that due to my location they want £36 for fuel surcharge. There wasno mention of this in their ad. I replied...

Help

my buyer has paid and collected but didn't have code or QR. I marked aspaid. There is nowhere on app or website to amend so I can mark asdispatched (have looked at other forum comments). Just don't want it tolook like it's not collected ie it look...

Cancelling an order

Hi,I requested a cancellation of an order soon after I ordered it bymistake. The cancellation request got rejected. I contacted the sellerand asked for it to be cancelled.Got a reply from seller saying I needto contact ebay as it wont allow them t...

Negative feedback - late shipment

Is it ok to give a negative feedback if the seller ships the item 14days after I made the payment? In the meantime, the seller replied to mymessages with a 4-5 days delay and made me believe the item has beensent off to me much earlier - 6 days af...

Offers

Hello alli want to make a best offer, if my offer is accepted do I getthe choice of how to pay. As I would like to PayPal pay in 3.Thanks

Return and refund slipping through my fingers

I bought a pair of shoes, I needed a specific size and model. I paidnearly £50. The seller sent the wrong shoes.When I contacted the sellerthey casually said "send it back and we'll send the correct item" but Ididn't trust that and requested a ret...

Click & collect

How does my buyer locate the 'click & collect' on my invoice?

payment

item sold 10.00 postage 2.49 = £12.49received £7.98Ebay got £4.51 Idon't think that is right but cannot get in touch with a human being andthe "virtual assistant" is less than useless! I know it isn't a lot ofmoney but it's the principal and if th...

cannot buy

Hi am trying to buy items ...but I go to checkout and all i get is a redline 1 inch thick and 3 inch long asking me to go other sites .......anyhelp please

Resolved! problem changing email account

Need to change the email account on my ebay account. When I try tochange it I get a message saying the email a message ' account alreadytaken'. Help please.

Non delivery by DPD

I recently sold an item and dispatched it via ebay, using DPD. However,the item was returned to me by DPD with no explanation whatsoever. Ihave since reposted the item via Royal Mail. I have tried for hours tocontact DPD but all to no avail ( I've...

Negative feedback left by mistake by buyer

Good morning, I noticed that I had recieved negative feedback on an itemI sold, the feedback was confusing saying I hadn't replied to the buyerbut they had made no attempt to contact me, I emailed the seller andthey messaged straight back saying t...

My old listing

Why was my old listing relisted and my account charged without mypremsission

when goods are not delivered

Is it poossible to contact ebay? An item I bought and paid for in Aprilnever arrived. The seller will not reply. The ebay procedures does notshow this item so can not select to complain and just send you in aloop.Looks like collaboration between e...

Seller changed tracking information after buyer opened INR case

Tracking information stated item was being returned to sender followingfailed delivery attempt, but I was home and there was no deliveryattempt. I contacted the seller for a refund and they said they worldkeep half of the item cost or I could pay ...

Resolved! Help with sending pickup address in chat?

Advert made on behalf of my elderly father not great with technology.Buyer has offered cash on collection - item are 4x car tyres so wespecified collection delivery only Unable to give address location orphone number in chat to arrange. Presume we...

Discount didn't apply

Hi, I just bought an item on eBay , I've paid for it but the applied 10%discount code hasn't been accepted which means the full amount has beenpaid. What can I do as it's left me almost £10 gbp out of pocket.A photohas been attached.  

Member To Member Support (1)

Unternational department refusing me help in a return

I have been provided with a DHL returns label to the USA . DHL says thislabel is a invalid uk barcode .The international team are refusing toreplace this label that DHL says contains uk invalid barcode so unableto proceed with a returns to the usa...

Country

My selling page keeps coming up in dollars! As if im on the US site butit* ebay.co.uk. I've double checked my address is UK. What can I do?!

Glendale Heights

I don't know why but I copied the tracking number, went to the UPSwebsite and it said it was going to Glendale Heights, Ilinois, I live inthe UK.

Real person

Hi. Has anyone managed to speak to a real person or message a realperson ? If so can you give me details of how you did it pleas. I seemto be going round in circles. many thanks

relisting fees

i know reserve price fees are 4% of the reserve price.. i want to knowif it does not sell and is relisted do i get charged another 4% of thereserve price ?

Winner of bidding wants to cancel the order

An item on auction has sold tonight and the winner sent a message to saycan I collect tomorrow and pay cash. I didn't answer straight awaybecause I thought that was against Ebay rules. Shortly after he messagedagain through Ebay, saying he wanted ...

Has eBay lost it's way?

Has eBay lost it's way? I ask this because as a buyer I've found thateBay is saturated with cheap low-quality items, mass-produced incountries like China selling through accounts falsely presentingthemselves as being UK-based.I recently ordered an...

Payment issue

Hi, having an issue, when I click through to buy something on ebay appand then choose PayPal as the payment option, its saying 'cannot findsupported browser to open link' I've not done anything differently, thatI know of, same app/phone etc...Can ...

Seller doesn't accept return

I bought a book, which was supposed to be a novel, turned out to be acomic book. Seller refuses return. I want to return it anyway, as I feelcheated. I tried returns but I need an address. Can Ebay help?

Electrical safety

 is this safe wiring for a 200amp mig welder if you don't know it'sthere ? This is a new welder I have been using for a month. The problemis all other machines from this supplier are wired the same way

Member To Member Support (2)

Suspect buyer

How do i remove a very suspicious winning bid on my item and repost myadvert?

file name

Having major melt down over request for a file name when printing apostage label at home. How do I get around this problem. Where do Ilocate the File Name?

6 digit code

Hi I've paid cash for an item, seller has asked for qr 6 digit code, Ican't find it. Item says paid and order details show no such code??

Ebay,you are a complete and utter shower of ********!!!!

Si,sold a £200 item,went perfectly,sold £220 item,again perfect,then isell a £950 item,**** you says ebay!!we're keeping the money,makinginterest off it and restricting your account???? **** YOU EBAY!!!170DAYS THEY ARE KEEPING 'MY' MONEY!!

Buying with coupon

Just bought some earphones. I had a coupon for 15 % off. Went throughthe Ebay buying process and at no stage did it let me add a coupon,which I had copied ready to paste . But alas no opportunity arose to addthe coupon. Thinking the opportunity wo...

Help

I had to pay £55.00 to collect my order due to the seller not paying thecorrect shipping fee trying to get an agent to discuss the situation butfound it it possible Total b

Resolved! How to send a partial refund for a return?

HiyaSo have an order that contained 2 items where the buyer and I agreedto a return of just 1 of the items for a partial refund of a specificamount. The buyer put in a return request, I accepted, and the item hasbeen returned back to me all good.N...

Scammed

So basically I have been scammed with a mobile phone that I purchased,although this was purchased in March, the seller has now reported thephone lost and claimed insurance on it, my phone has been blacklisted,and is useless to me. I have been told...

Resolved! change of mind

Hi All, help needed please, i purchased a rug but when it came it wasvery poor quality, i contacted the seller who have a change of mindpolicy, and told them just that, they now want pictures of the rug but idont understand why. I have'nt said it'...

- BEWARE!

Anyone with any dealings with this guy? Advertised car as goodcondition, recent service, full service history and full MoT. Paiddeposit (foolishly!) and travelled couple of hours to pick up (againfoolishly) to find car was a shed, had a fault show...

Selling

Why cant i sell on ebay, error code comew up. I would like to sellplease

Click & collect returns

Parcel was automatically returned (I couldn't collect as I was very ill)but eBay is asking ME for the postage info, even though I had no contactwith the courier / drop-off point that arranged the return.

Payment hold

My order is sold and collected and the funds are on hold until the 14thof October. Is there a way to speed it up ?

Selling item to next bidder

Hi, I recently had a bidder won an item and then request to cancel. Asthere were other bidders on the item, why can't I then notify/send offerto next bidder? I have had to cancel the winning bid, and relist, whichmeans the 2nd bidder may not know ...

Last date for Postage after the date due to be delivered

I have sold an item and I have been told that I must post by the 20thSeptember but the purchaser has been told to expect delivery between the19th and the 21st September. I will post tomorrow and send by Firstclassbut that really isnt giving much t...

returns

Does anybody know how to return a refund via ebay. Thankyou for yourhelp.

MC011

Anyone know what this MC011 email is please? ebay are asking me to replyto it with specific details, of which I have no idea plus the emaildoesn't come with a reply option. Ive made multiple sales, all of whichhave been successfully delivered apar...

Active Listings

Hi Is anyone else having trouble viewing their Active Listings etc? I donot like the new layout at all. Does anyone know if e-Bay will revertback to the old way - everything is much more visable then. Thanks!

Reclaiming VAT on a broken item

I have just had a item arrive broken (India to the UK). I can claim backa refund for the item through Ebay, but I have also been charged £55 VAT(inc admin fees) via the courier (Ebay didn't collect VAT when Ipurchased it). What is the usual resolu...

How to un cancel an order

I ordered an item I thought I'd ordered the wrong size so I put acancellation request in.but only found out it was the right item afterall. I've left the seller a message saying I still need the item. Whatelse can I do ..thanks

Evri - undelivered package

Hello everyone - I used to sell professionally under another userid andalways used RM - however, I recently made a sale on this userid and as Iwas unable to drive for a few days, I decided to use Evri because theirdrop-off shop is a lot closer tha...

Ebay agent

Ebay is my ebay account working ok to buy is my Ebay account not blocked

Resolved! Refundsl

I sold an item today and the buyer paid but when I came to pack the itemit was damaged beyond repair. I explained this to the buyer and heunderstood but now I want to refund the payment to him through ebay. Ican't find how to do that because the s...

cancelling

hi i was in the process of cancelling my e bay account .Now i don't wantto can i just carry on if i don't press confirm cancellation?Regards

Buisness account creation

Can I make abuisness account if my buisness is not registered fromPakistan?Because when it takes to Payoneer, that asks for legal buisnessinformation.

Telling to an agent

I am Javan problems speaking to an agent the automated response is thesame over and over and doesn't connect me to an agent even though Iasked over and over . can anyone help please

error with postal name and address

hi, ebay wont allow me to print out a label as they say that there areerrors. i have tried to speak to an advisor today but just go round incircles. i have more chance of raising the dead than speaking tosomeone. next step, should i just cancel th...

Collection QR Code

Item sold this morning for collection, he paid via Ebay and collectedall fine. I forgot though to get QR code and he's not responding to mymessages.This QR is new to me but it's saying ebay won't release myfunds till the codes entered and I cannot...

Ebay seller no longer registered and messages are deleted

Hi, towards the end of 2022, I bought an item and the seller had sentsome important information to me in ebay messages. Currently, i'm inneed of that information, however, because of how long its been, ebayhave deleted the messages, and the seller...

Resolved! Customer wants to collect

I just sold an item, don't usually allow it but customer messaged mesaying they are in the same town and can they collect. Apart from notbeing entirely comfortable with this, are there any problems with proofof delivery etc, because of course ebay...

Listing and revising items

Hi Over the last few days I'm unable to list an item and I can't reviseanything eitherAll I get is the spinning loading sign

Misleading descriptions

Have found numerous sellers stating that the items are "homemade/Handmade" when they are clearly not. Couple more found thismorning, stating 'handmade 'cushions - they are being sold by numerousother sellers each one exactly the same - I mean EXAC...

Resolved! Refund

We listed an item that specifically stated in the description thatcertain aspects of the product were untested and therefore could notguarantee its performance, also stipulating no return. (This item can bebroken further to use other components)We...

Wrong part sent.

I ordered a part and tried to fit it and I have been sent the wrongside. I ordered a left hand side and recieved a right hand side. Theseller is ignoring my request to replace it because I have past thereturn date. I keep going around in circles o...

Variations Issue

Guys A great number of my 1000 listings are showing 'in edit' the Bluehighlight field, refering to variation issues, plus the Buy It Now isalso greyed out. Yes there are many written topics on tghis problemhowever I have no clue on how to rectify ...

Returns

How do a cancel a return?? I have googled it & i have tried but nothinghappens

multi buy

Can anybody help me , I have loads of dvds i wish to sell i have noticedsome sellers have multi choice in their post can anybody tell me how toset up this option so i can post the dvds and buyers can pick as many asthey wish , if anybody can help ...

Purchased item Blocked by Microsoft

We purcahsed an Xbox Controller for our son for his Birthday, he has hada few days use and is now blocked as it is an "Unauthorised Device" thisseems to be because the manufacture is not part of the Microsoftlicencing agreement for 3rd party produ...

Cancellation of complaint

I reported a transaction for failure to deliver.I just got an updatethat the complaint had been cancelled because no reply was received in21 days.Why hasn't ebay refunded it ?

iPhone x

Hi, I purchased an iPhone to be collected from Argos Balham. It saysit's been delivered, but I don't have a collection message.

Change in seller protection

Just experienced the change in seller protection first hand. Live chathas not been working for over a week so had to have a phone conversationwith a member of eBay regarding a buyer who wanted to return an item. Ididn't believe the reason for a re...

Postal costs

Please can anyone help, I have been purchasing postage labels throughthe eBay link when selling items and paying with PayPal. I have justrealised eBay keep the cost of posting when paying money in to myaccount. I've payed for postage via PayPal so...

Selling goods with wrong descriptions

Recently I bought a dress on ebay that didn't fit. I wear size 22 butthe seller stated it's 24. I wanted something slightly big because Ihave broad shoulders. The seller stated that returns are not acceptable.I contacted the seller that the dress ...

Communication

Is anyone else crying out for a personal conversation with a human? Theautomated assistant doesn't resolve any of my queries. I think this isvery very poor in such a huge organisation.

Fake account

My husband is being chased by Moorcroft Debt Recovery on behalf of ebay.An account was set up in his name but with a completely different email.E-bay admitted it has not been able to contact the person that set upthe account and any good purchased...

How do I Cancel a shipping label

Hi there. I have purchased a label ie QR code with Evri however thepostage is more than the item and the postage the buyer paid alltogether. How do I cancel the label and get a refund and start againusing a cheaper courier? Thank you

Collection Code Not working

Hi Is anybody else having issues with collection codes not working?According to the app, the code is invalid. It's definitely not aninvalid code. I got it from the buyer directly from their phone whilethey were standing there. I can't even mark it...

Buyer protection

Why if I purchased something that states it had buyer protection andit's not as advertised now the case has been closed and can't beappealed and no refund given

Unfair bid retraction

I have just had a bid retracted for no obvious reason. It wasn't grosslywrong. How do I report this person to EBay for breaking the rules?

Postage from the USA to UK + Germany

For some reason I can't foillowup to the original thread so I've startedit again. I had one of these. The seller was able to fix it by changingthe category. He went to some trouble but was able to find another itemthat would work, and use that cat...

Resolved! Mobile phone returned under warranty

I recently returned an iPhone X to the seller as it developed a faultwith payments at merchant terminals meaning I could no longer pay usingmy phone. The seller agreed that if I returned the phone they would fixit under warranty which was two week...

Had to refund a delivered item

I sold an item, it was delivered and left on the buyers doorstep. Thebuyer disputed receiving this, despite me providing the tracking numberand photo. Ebay has upheld the claim and I've had to pay £310 back tothe buyer, lost the item and had to pa...

Selling

I have listed an advert and it is saying post to united states only.Also the item is in dollars. I want to change the listing to unitedkindom

Seller scam

Why will eBay remove an item after 90 days when there is still a pendingcase on it? Why will they render a case verdict 5 months after and askthe buyer to appeal when the item has been long taken off? Come andjustify why you didn't approve a refun...

Was i scammed

I brought an item which did not turn up, I contacted the seller who saidthey put the wrong house number on the parcel. I spoke to the neighbourand they said yes they received it but after a week they sent it back(the day before I contacted them) I...

Resolved! Global Shipping Item I sent has gone missing - help please!!!

No idea what to do, I shipped an item last month and since end of Augustit's been stuck at JFK Airport not moving since 30 August. Buyer has nowraised a case before messaging me and I can't reach anyone to speakwith, just get this automated assist...

Cancel unpaid item from basket,as paid COD as stated on advert

I purchased a car on ebay and the seller specified COD which was paidand I have receipt for same but ebay will not remove from basket and assuch I cannot use my basket as the amount is added to any itemswanted.As a result I am having to contact th...

Buyer making a claim that a garment has a hole in it

HiI have received a request for compensation from a buyer who claimsthat a puffer jacket they received has a hole in it although the itemwas in perfect condition when it was sent to them.I have asked for aphoto of the item and they have sent one s...

Item location

Why has eBay become *bleep* with items being advertised is local butactually in china ? A lot more products are based from the far east, butsold from shops or houses in the UK. Cheap *bleep*, with the inabilityto filter or remove from searches.

Selling an item

Hello, I have sold an item which has been paid for and when I got it outof storage to send I noticed the socks are fraying a little bit which Ihadn't noticed and put on the listing. Before sending I have contactedthe buyer to let them know and che...

Ended items table not functioning correctly

Hey all Has anyone found that the table for "ended items" is no longerworkingtrying to relist multiple item but when you press teh select alloptionor just select them all manaullythetable no longer functions youcant use any bulk options or even cu...

Autographs

Where have the autographs gone can't find it anywhere ?

Ai

Hi,what's this AI rubbish and how do I get rid of it ?Cheers

Non Paying E-Bayers and no place to complain about buyers

I get so frustrated with E-bay in relation to non paying and otherdifficulties with E-bayers having no place to give negative feedback etcI know some people put it in the positive feedback but you should beable to give feedback as buyers can to se...

how to link a website to my ebay shop

I have a website address and have forwarded it to my ebay shop. Howeverwhen you go onto the website it shows the following " To protect yoursecurity, www.ebay.co.uk will not allow Firefox to display the page ifanother site has embedded it. To see ...

Payouts

I'm on daily payouts,what time does the money normally reach youraccount??

80% sellers fees

Hey all I used to sell quite abit on Ebay when I was getting 80% sellersfees. I have noticed I haven't had the offer to do so now for 11 months.Is there something I should be doing or perhaps somthing I have done? Iwas getting an email with the of...

Ebay parcel description

I've been using EBay for years and always had the , large letter, smallparcel option when it came to picking the right postage costs. My son isnew and has only just created an account but his options are verydifferent!, his aren't the same as mine...

Scammers

I bought an item a few weeks ago, it never arrived I checked out as aguest, I have the emails I received of the purchase and screenshotbetween me and the seller where he is fobbing me off saying hisgrandmother has died he will post then several of...

Refund

I was post to selling alloys wheels of £350 right and somebody buy thatbut i got problem with the delivery after that i cancel my post then whyyou charge me £92 i want refund my amount

REGULATOR

Can anyone tell me who regulates EBAY in the UK. they refuse to tell me,or say they are not regulated?

Scammed

I purchased an iPhone in March 2024, now the phone has been blacklisted,I am not sure what I should, I think I have been scammed

Item relisted following purchase - start price increased

Can an item be relisted following the purchase and start price of thelisting be increased. After winning the bid and making payment thismorning, the seller has immedaitely relisted the same item with anincreased starting price. I presuemt that at ...

I posted my sold item a different way

Hi there, as a new seller I sold an item , selected the postage and thensent it a different way (with insurance as I couldn't do it eBay). Myfunds are on hold and I have proof that the buyer has received the item.How do I get the funds released?

MC011 account restricted Seller uregent help

So.. 2 weeks ago my payouts were blocked due to an secuirty check lastweek the MC011 Team messaged me saying add tracking numbers to allitems.all my disptached items apart from 1 had tracking numbers i addedtracking number to the 1 item that didnt...

Bidding.

Item I want to buy shows 50 pds. Is this the highest bid, minimum sellerwants or something else. Also are you able to if bid goes higher?

Product recall for item not bought

I had an email earlier off ebay regarding a purchase that I supposedlymade which has been recalled for safety purposes but I haven't boughtit. Has anyone else ever had this happen?

PAYMENT

hello, does anyone know how i can take off ebay automatically paying foritems for me? i don't want them doing that anymore, they don't even giveme a chance to pay before they take the money out my bank and i want itstopped because i go through top...

Faulty electric scooter

The case has been closed . I'm not sure what to do now .The scooter willnot charge at all.Had it checked by a reputable dealer who have informedme it's a faulty motherboard

Buyer abusing returns system

Sold a job lot of CPUs on eBay. All were tested with industry standardtests and worked fine. 5 of the 14 CPUs had some missing components offof the back but are fully working and this was mentioned several timesin the description and there is phot...

What level of feedback should I leave?

showed the dates) via SpeedPak (it still shows the same lead times). Ofcourse it never arrived, the tracking showed that for 13 days ittravelled all around China Fri 16 Aug 2:58pm Shipment Data Received Thu15 Aug 11:56pm Tracking number providedFr...

Why can't I post a reply to other posts?

I have been able to make a few posts but I can't see any REPLY button tothe posts of others. Have I been banned or are only "certain" indivualsallowed to reply?

Resolved! Personal details

My seller has requested both my email address and phone number in orderto post purchased item to me.Is this acceptable and/or safe?I'm awarethat some couriers (in the UK) used to request this info, but that wasten years ago...

Customer care

Why is it impossible to speak to customer services now regarding issues.Ebay seems to be happy to take your money but have no means of contactregarding issues! Surely this is illegal

Resolved! How to report potential fraud

I received a phone cable which I didn't order, in an envelope which hasa paid and printed by eBay label on it. It looks like a fairly low valuemade in China item. It has my name on it and a house number near to myhouse, the people at that house di...

Sellers in China

I see there are many many buyers like myself who are sick and tired ofsellers displaying a UK based product but then if a return is needed ithas to be sent back to China. Ebay - you need to look at this because Iam going to be using Amazon for eve...

eBay survey nda

I received an email from (supposedly) eBay inviting me to take part in asurvey. I was told I would have to complete a Non Disclosure Agreement(really?) before completing the survey. Copy of email attached. Anyoneelse had this? Is this legit? Thank...

Payment dispute

Buyer got his refund as parcel i sold had not turned up at that stagebut he got it a few days after and now wont pay

Payment

Sorry, newbie here. I've recently sold an item. It was sold as buyercollects. The purchaser arranged a carrier and it was collected lastMonday (9th Sept) and delivered to them on Wednesday (11th). I've markedit up as collected on the website. I ha...

No longer able to view individual items for sale

Recently buying on e-bay has become impossible because I can no longeraccess/view individual items. Initially the problem was that I justcould not view items - the bottom of page black band with white textappeared when I clicked e-bay. So I stoppe...

Bought a male jacket but received a female

I recently bought a mens jacket but when I received the item it wasobvious it was a woman's.I left negative feedback and the seller said itwas a males jacket.However I did some research and I found the exactsame jacket and it is 100% a females.I h...

Resolved! Bad luck or..?

I started selling at the beginning of August, and it's been great.However, I've recently had two DVD players returned, and an espressomachine go missing. That's 3 out of 20 sales. I kind of feel like that'sreally bad luck.. The first return I had ...

Buyer wants partial refund for item sent through GSP

Hi! as title says, i sent a trading card through the GSP. Now this cardwas in perfect condition, packaged very well, I have had no issues withthe 100s of other cards I have packaged the same way. The buyer claimsthat the back of this card is damag...

Unfair treatment of a ' seller'.

Believed I had sold an electric cooker to buyer. No sooner had theyreceived it I was told that it didn't fit description. The cooker wascleaned and as photoed for ad'. All the buyer was required to do was towipe the insides, since she sent photos ...

Returns

I purchased a safety razor in June of this year 2024. It has recentlyfell to pieces. And is unrepairable. The returns window has now passed.I have asked the seller to take the damaged one back and send a new one.Or maybe get a refund. The seller h...

Search of Unsold going to Ended Items

OK so I'm doing something dumb, but when I press 'Search' on my Unsolditems (with or without anything in the search) it shows all my Endeditems. Help.

STAMPS

I have found some what I understand to be MNH in a late relative's safe.I have done some research but have no idea about stamps. I understand itis not a good idea to use fake stamps for posting. I wish to ask isthere somewhere or someone I can con...

Return request with invalid reason

A buyer has requested a return on an item that they claim is too small,but the size was clearly shown in the title and in the item descriptionso can I refuse the return request?

Item paid for but not received

I purchased an item for £75, some adhesive patches which the seller saidit normally goes through the post box. The seller shipped it but Evrisaid they were unable to deliver (I suspect the seller put down thewrong address as you can access our hou...

Tossers!

Only one chair raiser was sent instead of four, I have tried hard to geta returns lable without success. I am going to put the credit cardpayment into dispute. Is it at all possible to communicate with ebay uk?Do I just take the matter to the smal...

My account

I over paid you , yesterday . When paying for a vehicle I sold Saturday.You wanted £14.99 I paid you with my credit cards. But got it wrong.Instead of paying £14.99,I paid you £141.82. Can you check this out.Give me a refund. Then I paid you £14.9...

Sold item - delivery delayed

I have sold an Item, but the delivery was delayed due to couriersdamaging the barcode. I have since refunded the buyer, but now item hasbeen delieved to the buyer?

Buyer keeping refund and item

I reecenty sold a scale model kit, OK it wasnt expensive (£25 incpostage), however I received a message from the buyer to say that it hadarrived damaged (it was a car kit and one of the winscreen pillars wasslightly bent - could have been easily f...

Is there a way to email Ebay for advice?

Hi all I've been a member for 15 years. A couple of years ago, I movedabroad but through using Shop and Ship, I am able to continue buying onEbay. (I no longer sell). I saw something today I'd really like but in alarge red box says "We suspect fra...

postage

I have sold a couple of items on eBay and the buyer paid postage, butI've also been charged postage,?

Individual to Business account

Hello everyone, I want to convert my individual account to a Businessaccount. In Account type, it shows as "Individual". There is no "Edit"button available to convert it. Help me regarding this.

Resolved! cant remove policies

I am a new seller on ebay, I dont want any overseas orders just ordersfrom my country, I searched how to do this and the top result was makinga policy and now I cant get rid of it no matter what I do I ended ALL mylistings even the ones i made bef...

confirming collection.

I have sold an item and it has been paid for. When it is collected howdo I advise Ebay of that fact. I have read about the need to scan a codeprovided by the buyer but I cannot scan codes (I do not have a smartphone) so what do I need to do?

Return/refund

Ebay is so ridiculously frustrating! I sold a part that cant be used(unknowingly of course)...the buyer started a return reuest. IIMMEDIATELY issued a full refund and told the buyer to just keep ordiscard the part. Ebay kept on aending emails that...

global shipping !

sold item through ebays global shipping they have received item andforwarded it then it was lost buyer has then repoted it as not receivedit but my funds are now put on hold how do i go about getting my fundsback?

Vat charged twice

Hi, I bought a vinyl record from a seller in Ireland. Vat was charged atcheckout by Ebay.Royal mail now asking for vat an £8 admin fee in orderto deliver my vinyl.What can I do ?

Unable to Confirm Collection

Hi, does anybody know how to confirm that an item has been collected?There used to be an option to mark as dispatched when using a PC so Ihave never bothered with the collection code. Now I can only find anoption to confirm collection by entering ...

Listing Preferences

I have been unable to change 'no returns' to'returns accepted' onlistings. There is a 'Change' to click onto but it doesn't do what Iwant.

No refund given

I bought an item that didn't work opened a case with eBay, sent itemback for refund but haven't received it yet what can I do ? Can't findanything on Ebay to help

feedback on orders page

How do I add the feedback left/sent on my orders pages as theiconsshowing postive/negative feedback have mysteriously disappeared.

Customs ignoring IOSS declaration in Germany

Sending as a business, we have hit a problem delivering to customers inGermany with a private eBay account (as opposed to a business account)who use their business work address or a Packstation as the deliveryaddress.Even though eBay collects loca...

Refund

I bought an item , item was missing screws/parts so was useless,askedfor a refund, the seller agreed to a refund . waited and got nothing,opened a case with ebay,then used paypal to open a case and ebay closedmy case and i got nothing.. How do i g...

Item has been relisted: how do I find it?

Hi all, Hoping you can help me with this question. I received a pushnotification that an item I was watching has been relisted. It didn'tsay what item, or what seller, just that an item had been relisted. Iclicked on the notification to see the it...

Charity payment comes to me

HiI am selling items and donating the money to charity through Ebay -this time it was 100%I am aware that bidders, and the person who got theitem, could see this. It looks like the money has come to me.Iabsolutely don't want any false advertising ...

Wrong size item given

Seller told me ptp was 55cm it arrived & it's slightly over 61cm, hedoesn't accept returns & eBay have closed the case, the t shirt is toobig & doesn't fit.... what can I do to get money back as eBay don't seeminterested. TIA

Refund

Hiw can I get ebay to intervene? I havd contacted the seller many timesabout a refund but they just send the same message over and over

The warranty means nothing!

I purchased a mobile phone charger that has become faulty in 2 monthsthat supposedly had a warranty for 1 year. The seller is refusing to doanything about it stating that they have no more of those items andrefuses to give me my money back. How ca...

Refund

I have returned a phone from a seller. Within time period as advertised.Seller making excuses and is ignoring me. I can't get my money back ?

International Selling

I'm a UK national living in France, I would like to sell goods on EbayUK. How much extra would a UK buyer expect to pay given that UK is nolonger part of Europe / what is the standard import duty and or VAT forsecond hand goods coming from France

returns

Trying to get a return request but its asking for photos of the faultyitem but I have no means of getting photos of it,What do I do?

Faulty Item due to Seller's Laziness

Hey guys. So, I purchased an ex-demo item. It is a sublimation printer.The sellers, instead of cleaning out the printer nozzles as is requiredby the fact that a sublimation printer cannot sit unused with ink in thenozzles or it will not work despi...

Post office not accepting eBay return label

Hello,I bought a damaged item, and in the process of returning.ebay haveissued a Royal Mail return label, but the item is too big and the postoffice say I need to use parcel force or similar (large parcel)theseller (who really isn't being helpful)...

Refund of postage for damaged item received

I have been communicating with a seller for 2 weeks trying to getsomesense out of them.An item I ordered arrived damaged and did notmatch the seller'sitem.I have now had the return postage charged tome!!This is appalling and cannot get an adequate...

Refund issued but not received

Hi as above says issued on 3rd September but not received up to 13thSept getting in touch with ebay is hopeless,what to do next?

Return problem

Hi, I've posted a return, but unfortunately my husband took it to thepost office and didn't use the QR code. I t was just a hand-writtenaddress. I'm not sure what the QR code does. Can you still processreturns without it? Thanks

Item delivered!

Item is showing as delivered, but buyer is saying she's not received itand doesn't recognise the safe place. Why should I suffer the loss as aseller?

Buyer says item not delivered requesting refund

I'm in the UK. According to tracking, buyer wasn't in and so the itemwent to a drop off point - a local Londis. Buyer says the item wasn't atthe Londis, and says someone was in all day. She's requested a refundand case is pending (I think). It fee...

Good 'Til Cancelled conditions

Hi,I'm considering listing some of my items as "Good 'Til Cancelled".What are the conditions of such listings and what are the pros/cons?Arethey 'free' to list if within my (now) 300 free listings per month, isthere are charge when/if they carry o...

Withdrawal money

Hi there I just wanted to know way eBay took £46.81 (eBayO*07-12061-20930)from me account on 11/09/2024 I didn't buying anythingfrom eBay by this amount.This happened is like fraud , I am not reallyhappy with this mistake and I don't trust to eBay...

Member To Member Support (6)

Item listed in $ instead of £

I have added anew item to sell and its coming up in $ not uk £ myaddress is uk etc so not sure if there is an option to change it orshall i delete and start again?

Refunds

I purchased an item just over 12 months ago which has now developed afault and cannot be used. The item has 24 months warranty, I messagedthe seller for a refund, they agreed to a refund less 20% Vat charged byebay. This would leave me out of pock...

Member To Member Support (2024)
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