Hi @najruther-0
If the item was Not as described and you are trying to get a refund by simply messaging the Seller then there is a good chance that will no work as you have perhaps started to suspect. You only have 30 days from the date you received the item to file an official return for a refund through eBay. If you miss that window because you are waiting for the Seller to do something you will be forced to use either PayPal for a return (and you pay the shipping) or a credit card charge back depending on how you purchased the item.
Go to your Purchase history if you are still within 30 days of receipt and file an return using the reason Not as described or does not match the description (however they currently have that phrased). You will get a pre paid label to return the purchase ... once the Seller has the item back they will have 2 days to refund you, if they don't then you go back to the claim and use the link to Ask eBay to step in.
Regards,
Mr. Lincoln - Community Mentor
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