Update your Google One plan & troubleshoot upgrade issues

You can use Google One storage space for Google Drive, Gmail, and Google Photos. Check if Google One is available for your account.

If you're ever locked out of your Google Account, recovery options can help you get back in. Learn more about account recovery for Google One members.

Tip: If you pay for a Google One plan through Google Drive, Gmail or Google Photos, learn how to manage your membership in other apps.

Update your Google One membership

You can select a storage plan that has more or less storage space. You can also switch your storage plan to a monthly or annual subscription.

Change your plan

To switch to a different Google One plan:

On your computer, go to Google One.
Click Settings Change membership plan.
Choose your new storage limit:
- To add more storage space:Select a plan under "Upgrade options."
- To pay for less storage space:Select a plan under "Downgrade options."
  - If there’s no downgrade option, you're on the lowest plan.
To confirm the new plan price and details,click Next.
Select your payment method.
Click Subscribe.

Change your storage plan

Switch your payments to monthly or yearly

Google One members can choose either a monthly or yearly subscription. Yearly plans usually cost less overall.

Choose a payment plan

When you upgrade or downgrade a plan, you can also switch to monthly or yearly plans.

On your computer, go to one.google.com.
Click Settings Change membership plan.
Select a monthly or annual subscription.
Confirm the new plan price and details. Then, click Next.
Select your payment method and click Subscribe.

Cancel your Google One plan

If you don't want to pay for extra storage, you can end your Google One plan. When you cancel your plan, your Google Account still has 15 GB of personal storage at no charge. To get more storage space, you can rejoin Google One.

Learn how to cancel your Google One membership.

If you sign up through the App Store

If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: You can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.

Use Google One with Workspace Individual

Your Workspace Individual plan comes with 1 TB of storage. You can buy more storage with Google One.Learn about Workspace Individual.

If you're a Google One plan member:

Your Google One plan storage is in addition to your Workspace Individual storage.
There's no change to your Google One membership or Family Plan and Membership Sharing.
You stay enrolled unless you choose to cancel.

Issues with your storage space

Check your storage space

You can check your available storage from the Google One app.

On your computer, go to one.google.com.
On the left, click Storage.
To check storage that each family member uses, next to "Family storage," click the Down arrow .

By default, family members can use any amount of the available storage. If a member uses too much storage, ask them to clear some of their storage.

If you don't want to share your storage with your family, learn how to stop sharing Google One.

Storage space doesn’t increase after upgrade

It may take up to 24 hours for your new storage to become available after you purchase a new storage plan.

If your storage is still incorrect after 24 hours, sign into your Google Account to check if your payment went through.

If your payment went through, it’s been 24 hours since you upgraded, and your storage is still incorrect, try these troubleshooting steps.

If a charge is applied to your payment card, but you don’t find a payment reflected on your Google Account, check if you’re signed into multiple Google Accounts. If so, Google One may be purchased on a different account. You can cancel the purchase on that account and repurchase Google One on the desired account. Learn how to cancel purchases on Google One.

Available storage doesn't go up as much as expected

Tip: If you change your storage limit, it can take up to 24 hours for the changes to apply to your account.

A Google One membership replaces your current storage plan. The storage from your Google One membership becomes your new storage limit and isn't added on top of your existing storage.

If you got storage as part of a promotion, you keep the extra storage.

Other issues

You can’t send or receive emails after the upgrade

If you change your storage limit, it can take up to 24 hours for the changes to apply to your account. In these 24 hours, messages you send or receive through Gmail can be affected. Try these troubleshooting steps:

Sign out of your Google Account, then sign back in.
Send a test email to yourself.
If that doesn’t work:
- Open an incognito window and log into your Gmail account. Then, try to send an email.
- Use a different browser like Microsoft Edge or Firefox to open your Google Account. Try to send an email.

If you still can’t send messages, wait 24 hours and try again.

Learn what happens if you run out of space

All your files stay safe, but you can’t store anything new. For example:

Gmail: You can’t send or receive messages. Messages sent to you are returned to the sender.
Google Drive:
- You can’t sync or upload new files.
- Syncs stop between your computer's Google Drive folder and My Drive.
- You can’t create new files in:
  - Google Docs
  - Sheets
  - Slides
  - Drawings
  - Forms
  - Jamboard
- Until you reduce the amount of storage you use, no one can edit or copy your files.
Google Photos: You can’t back up any photos or videos. If you want to add more photos and videos, you can clean up Google storage space or buy more Google storage.