Steps to reverse accidental UPI transactions - Contact customer service (2024)

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Oct 01, 2023, 12:35:49 PM IST

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Contact customer service

Contact the customer service department of your bank or UPI service provider right away. Provide all pertinent information, such as the transaction reference number, the date, and the amount. The reversing process cannot be started until this information is obtained.

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Describe the cause

Indicate the specific cause of the reversal, such as sending money to the incorrect person or carrying out an unauthorised transaction. The customer service staff will use this information to evaluate your issue.

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Time restrictions

Be mindful of any time restrictions your bank or UPI service provider may have put in place when requesting reversals. The likelihood of success rises when the process is started inside the allotted time range.

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Wait for approval

Your bank or UPI service provider will examine your request once you've submitted the relevant information. They will start the UPI Auto-Reversal process if it is accepted and meets the requirements for reversal.

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Confirmation

Your bank or UPI service provider will inform you in writing of the results of the reversal. The amount that was successfully refunded will be added back to your account. Remember that the procedure could take some time.

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Be careful and prepared

Even though UPI transactions can be reversed in certain situations, prevention is always the best course of action. To maintain a seamless digital payment experience, keep track of your transactions, exercise caution, secure your UPI PIN, and double-check recipient information.

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