For the past two years, we’ve had the pleasure of providing our 100% mobile banking experience the world loves to hundreds of thousands of people in the US. It is with gratitude and appreciation to all who have joined in our journey that we have made the decision to sharpen our focus on our European business. As a result, our product will no longer be available to customers in the US after January 18, 2022, and we will be closing all accounts. No other markets in which N26 operates will be impacted.It has been an incredible journey, and we’re proud of everything we’ve accomplished with your help and feedback. All of our learnings from our two years of growth in the US market are being constantly applied as we continue to scale our global business.We’d like to take this opportunity to thank you, our US customers, for your support. We are committed to providing our customers with an informed path forward as we wind down our US program.If you are an N26 customer holding an account in the US, you will already have been contacted with further instructions on how to withdraw your funds and ensure a smooth closure of your account.
What happens next?
If you are an N26 customer in the US, be sure to check the email address connected to your N26 account for a formal notification of the account closure date along with instructions and detailed next steps on how to withdraw your funds, if applicable.In the meantime, you will have full access to your account and N26 app, so you can spend or withdraw funds normally. All Axos Bank® sponsored US N26 accounts will continue to receive FDIC insurance protection on a pass-through basis up to the applicable legal limit.
FAQs
I was an N26 customer, what happened to my account?
I don't have access to my registered email address/registered mailing address, how do I contact you to collect my funds?
Will I still be able to access my app and transaction details if my account was closed?
I have another question, how can I speak to customer service?
The N26 account is offered by Axos Bank®, Member FDIC. N26 Inc. is a service provider of Axos Bank. All deposit accounts of the same ownership and/or vesting held at Axos Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through Axos Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. The N26 Visa® Debit Card is issued by Axos Bank pursuant to a license by Visa U.S.A. Inc. The N26 Visa Debit Card may be used everywhere Visa debit cards are accepted.
