Item damaged in shipping (2024)

FAQs

What happens if my ebay item is damaged in shipping? ›

The seller is responsible to the buyer, so if the item is lost or damaged during shipping, the seller will refund the buyer. Ask the buyer for photos of the item and packaging before you refund.

Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired.

Write this letter as soon as possible after the unfortunate incident. Focus on actions to rectify the situation rather than the damage you may have caused. Accompany your apology with a promise of compensation or restitution. A sincere apology can go a long way to winning back a disgruntled customer.

In most cases, the shipping carriers are responsible for the damaged contents. Still, the customer often considers you, the seller, responsible for the bad experience. The last thing you should do is test their patience with a complicated refund process.

The carrier is liable for the loss of or damage to any goods up to an amount specified in the contract. The carrier is liable for the loss of or damage to goods in accordance with a specific term of the contract.

Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.

You as the seller file the claim with the carrier and include the pictures. Buyer needs to keep the item and packaging for inspection, but you still need to refund. If you want the item back then do not refund until the item is returned, just approve the return and pay the return shipping.

Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.

You may have to prove that they were negligent, but it's worth calling or writing to them first to explain your situation. “The product has damaged my personal property, therefore I believe I'm legally entitled to damages for negligence.”

If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.

What happens if an eBay item is damaged during shipping? ›

Unless the Ebay policy is different for furniture, the SELLER is RESPONSIBLE for shipping it to you in the condition described. You simply file a "not as described" case and Ebay will refund your money. And the seller will also be responsible for return shipping.

We must apologize that the shipment of goods [Order Number] that you received on [Date] was defective. We acknowledge the inconvenience this must have caused your company and the logistics problems that ensued. The product we shipped did not meet our high standards or those that our customers are rightly accustomed to.

: products that are broken, cracked, scratched, etc. ◊ This sense of damaged goods is used with a singular verb.

You should contact the seller or website directly to discuss the details of any compensation they may be able to offer. You would need to message the seller and ask. Technically, if you filed a dispute for the damage you would likely be able to keep it and get all your money back including the shipping.

Damaged or Missing Contents

If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.