FAQs
The seller is wrong, shipping insurance is to protect the seller not the buyer. The seller is responsible for getting the item safely to the buyer.
Is the seller responsible for a damaged package? ›
Thankfully, the question of who's at fault for damaged merchandise is an easy one to answer. Unless a prior arrangement between the buyer and seller has been agreed upon or some fine print excuses them of damages, the seller is responsible—at least initially—for the damaged product.
Is the shipper responsible for a damaged package? ›
In most cases, the shipping carriers are responsible for the damaged contents. Still, the customer often considers you, the seller, responsible for the bad experience. The last thing you should do is test their patience with a complicated refund process.
Is the buyer or seller responsible for a damaged package on eBay? ›
The seller is responsible to the buyer, so if the item is lost or damaged during shipping, the seller will refund the buyer.
What is considered a damaged package? ›
Package Damage means damage to the carton or other packaging associated with a unit of Inventory, but not to the Inventory itself.
Are sellers responsible after shipping? ›
The seller will always be responsible for the package containing their product until it gets to the purchaser. This essentially means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession.
Who files a claim when a package is damaged? ›
Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
What to do if package is damaged during delivery? ›
Ask the courier to fill out a damage report upon delivery. Inspect the package and document the damage with photographs or videos. File a damage claim procedure, providing all the required information. Stay in contact with the carrier or logistics provider for updates about your claim.
Is USPS responsible for damaged packages? ›
The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®) Registered Mail.
Should you refuse a damaged package? ›
Refusing to take the goods in this situation will likely only cost you even more money in the long run, since you could be on the line for further shipping costs. Do not turn the driver away, instead, as counter-intuitive as it might seem, accept the freight, damages and all.
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.
How to file a claim with USPS for a damaged package? ›
If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims. htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you.
Who is responsible for a lost package buyer or seller? ›
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.
How do I complain about a damaged package? ›
Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
What to do if shipment is damaged? ›
You will want to contact the carrier as soon as you notice any damage, and follow their instructions on how to file a claim. If your cargo gets damaged during transport, you'll need to contact your shipping company and notify them of the damages. The shipping company will then give you instructions on how to proceed.
What is a claim for damage on shipped goods? ›
In cases where goods are damaged in the carrier's possession, but no misconduct or negligence is involved, the carrier's insurance should cover the losses. Upon discovering damaged goods, the receiving party should request a carrier inspection via phone and submit a written request.
What to do if a package is damaged during shipping? ›
If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you.
Who is responsible if a package is delivered but not received? ›
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.
When the seller is liable for the shipping costs? ›
The Bottom Line
FOB shipping point holds the seller liable for the goods until the goods begin their transport to the customer, while FOB destination holds the seller liable for the goods until they have reached the customer. International Chamber of Commerce. “Incoterms® 2020.” International Chamber of Commerce.
Who is responsible for delivery damage? ›
The Role of Carriers in Shipping Liability
Carriers are responsible for delivering your item safely and in good condition. They are also legally responsible for any damage or loss that occurs during transit, unless the damage was caused by an act of God or something outside of their control.