Can I exchange or upgrade my tickets?
Did you purchase tickets but now see better seats available? We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours notice). We’ll let you know if you qualify when you submit your request.
A per ticket exchange fee may apply.
You are eligible for a ticket exchange if:
- Your order/confirmation number is formatted as 12-2345/FLO;
- You purchased your tickets directly from Ticketmaster;
- You didn’t receive your tickets through Ticket Transfer, resale, or from a third-party site; and
- Your order doesn’t contain VIP tickets, premium tickets or additional non-refundable items such as merchandise.
Your new tickets must meet the following requirements:
- New tickets must be of equal or greater price than your current tickets.
- Generally, they must be for the same event, venue and date. At their discretion, some Event Organizers allow exchanges for a long running series, such as theatrical shows.
- New tickets must be indicated by a blue dot on the seat map. Pink dots indicate Fan-to-Fan Resale tickets, which can’t be purchased via an exchange.
Please see our Purchase Policy for more information.
To process an exchange, contact Fan Support.
If you can’t exchange your tickets, you have a few options you could try instead:
- Transfer the tickets to your friends and family. Not all events are eligible, but if yours is, you’ll see a blue Transfer Tickets button.
- Sell the tickets to another fan. From your order, click Sell Tickets or the Sell button on the app to see if resale is available. If you receive a message that the Event Organizer hasn’t activated resale, your tickets aren’t eligible for resale or Ticketmaster isn’t the primary ticket provider.
To resell your tickets for events in the U.S., you must have a U.S. bank account.
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