How do I find my delivery method?
Depending on the event and the delivery method you selected at checkout, you may have a few options to access your tickets. To get started, you'll want to visit your My Account and locate your order to see which delivery option was chosen.
Resale tickets may take up to 24 hours for your order to appear in your account.
Finding your delivery method
To find your chosen delivery method, follow these steps:
1. Sign into your My Account.
2. Find your order in My Events.
3. Under your ticket details, view the Ticket Delivery section.1. Sign into your My Account.
2. Find your order in the My Tickets section.
3. Under your ticket details, view the Ticket Delivery section.
If you would like to change your delivery method, visit Can I change how my tickets are delivered? for additional information.
A guide to delivery methods
An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. Sign into your My Account to find and access your eTicket. There can be a delay in accessing your ticket, but it will be available before your event.
Having a Mobile Entry ticket is the easiest and safest way to access events.
If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone — it’s your ticket and way into the event. Mobile tickets cannot be printed.
Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place!
If you’d like to print your tickets, sign into your My Account, locate your order, click View Tickets and then print your tickets. At the moment, you can’t print from the app.
If you placed your order over the phone, and you chose to have your tickets emailed to you. Your tickets will be in your inbox as a PDF attachment.
When you select Print-at-Home, make sure you have your tickets printed before for your event.
You’ll get your tickets within 10-14 business days.
Tickets are printed within seven days of purchase and shipped via USPS First Class Mail. Once they’ve been printed, we’ll email to let you know they’re on their way. They should arrive to you within seven business days of printing. Sometimes it may take a little longer to print and ship if the Event Organizer has set a delivery delay on your event.
To collect tickets held at Will Call, the cardholder needs to have the credit card used for purchase and a valid photo ID with a signature (state ID, driver's license, or passport).
If you choose UPS for your ticket delivery, you can pick from two or three-day shipping. You can’t get tickets shipped through UPS to a PO Box or APO/FPO address, nor will your tickets be emailed. (Available in the U.S. only)
If you choose UPS for your resale ticket delivery, you can pick from two-day or three-day shipping. But you can’t get tickets shipped to a PO Box or APO/FPO address. Your tickets won’t be emailed to you as well, just posted. (Available in the U.S., Canada and International Countries)
If you receive your tickets through our Ticket Transfer feature, you'll receive an email with instructions letting you know how to accept your tickets. From the email, click on the Accept Tickets button and sign into your My Account. If you don’t have one, you’ll need to create one to accept your tickets.
To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account.
We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend that you know and trust the person transferring to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time.
Some performers, teams and venues release their tickets with a delivery delay to make sure no one has ordered more than their allotted number of tickets with the use of unfair technology. This prevents tickets from being accessed until we can confirm everyone has adhered to the ticket limits and didn’t use unfair ticket technology.
Delivery information will be provided within your purchase confirmation email, on your order in My Account or on the event page. If you haven't received your tickets two days (48 hours) before the event, connect to Fan Support.
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- How to Contact Us
- Where can I view my ticket purchases?
- How do I find my receipt or order confirmation number?
- How do I use Mobile Entry tickets?
- How do I accept transferred tickets?
