Zen makes it four! Still the ONLY Which? Recommended Provider (2024)

FAQs

Is Zen a good provider? ›

Recommended Provider status, and the third year in a row where Zen is the ONLY provider to receive the nod. And it's made even sweeter by our scores. We earned a maximum five stars for customer service, technical support, communication and, importantly, value for money.

More than 650 service providers use the Openreach network including household names like Sky, TalkTalk, BT and Zen.

Here at Zen, we're proud to be a network of choice for CityFibre – the UK's leading alternative provider of full fibre – selected to provide seamless connection to millions of homes across the country.

An award-winning provider, Zen is a pioneer in Ultrafast and FTTP technology with strategic partnerships with Openreach and CityFibre. We're proud to be at the cutting edge of broadband technology, and we're always prepared to deliver the latest innovations to our customers.

Zen Internet vs Virgin Media

Zen Internet's Ultrafast internet, paired with its brilliant router and static IP, make it a winner for gamers. But Virgin Media has long been at the top of the game, offering even faster broadband for those who can get its FTTP service.

It helps people to manage their emotions, gain clarity of mind and experience deep peace and emotional well-being. The practice halts constant intrusive thoughts. With a clearer mind, you are freed up to make better decisions and deal with everyday challenges.

Our Fritz!Box wireless router is designed to giver you a fast and reliable connection with great features including parental controls and easy 'plug-in and go' set up. Worth £130, it's free to all customers taking a 12 month+ contract and comes with a lifetime guarantee.

Zen Internet was founded in 1995 by Richard Tang (then Managing Director, now CEO) after a drink in the pub, and was one of the first ISPs in the United Kingdom.

No scripts and no overseas call centres, just friendly experts ready to take full responsibility for your call and get any issues resolved so you can get back to work in peace. You're not alone working from home and may be feeling the impact at peak times during the day, but not with Zen.

We don't sell broadband directly. We build the full fibre network and we work with over 30 broadband providers, including Vodafone, TalkTalk, Zen and Giganet, who will provide the full fibre broadband service, offering a range of packages to choose from.

Who owns CityFibre? ›

CityFibre Holdings Limited

CityFibre Infrastructure Holdings Li...

Cityfibre Networks Limited

Cityfibre Holdco Limited

In order for us to bring our fibre network from your building into your property, we will need to drill a discreet hole through your wall to install a small connection box (ONT) inside of your home to connect the fibre cable to your new router, but this will all be cleaned up and sealed once complete.

Our readers voted Zen second place in our 'Top 10' broadband providers (2024 customer reviews) & boasts a 4.4 Star Trustpilot Rating.

As the UK's only Which? Recommend Provider for Broadband, we want all our valued customers to benefit from the Zen service over the CityFibre network.

How do I know which broadband package is right for me? All our packages come with unlimited usage as standard, so there's no need to worry about how much downloading or browsing you'll be doing.

ZEN has an overall rating of 4.4 out of 5, based on over 110 reviews left anonymously by employees. 85% of employees would recommend working at ZEN to a friend and 82% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

Zen Trading Strategies Overall Rating

It's a great way for beginners to get their feet wet with trading scripts and using indicators but just as reliable for intermediate or advanced traders who can all benefit from Zen Trading Strategies rigorously tested and regularly updated strategies.

Sometimes, processing with the ZEN Payment Gateway can take 24 to 72 hours (only on business days) because of Sofort's and Trustly's internal security checks. Transactions made through these services on weekends will be processed the following business day, which may prolong the overall processing time.

Zen Payments offer physical processing (countertop and mobile) terminal options for in-person transactions with retail merchants, which can be integrated through POS systems into mobile devices. The platform has 98% account services approval rates, even with low credit score merchants.