Why did I get an error message when paying my account invoice by credit card? | Submittable Help Center (2024)

FAQs

Why is my credit card saying error? ›

The Most Common Reasons Credit Cards Are Declined

Transactional error: A cardholder incorrectly types credit card details such as the card number, CVV2 code, or PIN. Expired card: A cardholder uses a credit card that has passed its validity date.

Check your transaction amount and the available limit on your Credit Card. If your available limit is lesser than the transaction amount, the transaction may get declined. You can check if you are eligible for increasing your credit limit.

Example 1: Your monthly statement includes a $47.50 purchase that you or your spouse didn't make. Example 2: Your statement does not give you credit for a payment you made. Example 3: Your statement does not reflect a credit memo that a retailer issued after you returned a product.

This can be caused by card numbers, the name printed on the credit card, CVC (security number), expiration date, address, country of origin, etc. Your card or bank account has insufficient funds to complete the purchase.

I get an "unexpected error occurred" or similar message when trying to do a payment. If you have received a message saying "An error has occurred. Please restart your payment" or a similar one, most likely, the card issuer declined your payment attempt.

If you believe an error has been made on your credit card bill, you should send your credit card company a written letter within 60 days of the charge appearing on your billing statement. The letter should include information that identifies yourself and what you are disputing.

Something as simple as a missed digit on your credit card number, expiration date or CVV security code can trigger a failed transaction. Double-checking the information on your payment form and making sure it matches your billing information may do the trick.

It is common for banks not to authorize certain transactions based on their internal policies. When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card.

The transaction may be rejected if the cardholder provides information that does not match what the issuing bank has on file. It can involve using an incorrect password or card number. For a successful transaction, all the details must coincide with the bank information.

Errors like inaccurate card numbers, an incorrectly-entered expiration date, or a wrong billing address can cause issues during payment.

How do I fix a payment error? ›

This could be because: The debit or credit card has expired. The debit/credit card has reached its spending limit. Addresses do not match (on this account the address does match)

The payment was declined when your payment gateway attempted to process it. We recommend contacting the cardholder to see if there's an issue with the card before trying the payment again.

Payment processing error chargebacks occur when a merchant has made a technical error when processing a payment, such as charging the wrong amount or processing a charge twice. Chargebacks with authorization-related reason codes often result from processing errors as well.

If you are using a card on file, double-check the card number and CVV security code against the actual card. Make sure you are using the zip code tied to your billing information. If you received a replacement card or recently moved, you may need to update your card number or the billing information.

Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.

Use a different card reader or USB port to ensure the issue is not with the reader or port. Run a disk error-checking tool like chkdsk (Windows) or Disk Utility (Mac) to scan and repair file system errors on the SD card.

If a user receives a Card Type Verification Error, they should determine whether the card payment system supports the card type they are using. If the card type is not supported, the user may need to change cards or switch to a different card payment system.