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Prepare For Your Cruise
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- What to Bring
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What to Pack
Clothing
On a Norwegian cruise, you travel from destination to remarkable destination - and only unpack once. That said, cruisers tend to pack twice as many clothes they need.
Electronics
Remember all of your tech stuff: tablets, chargers, cameras, spare memory cards, batteries and power converters
More Info
Will I need an electrical converter?
The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter
Laundry & Dry Cleaning: For your convenience, we offer laundry and dry-cleaning services. Express, same-day service is also available. Just complete the order form in your stateroom and your stateroom steward will pick up your laundry and return it to you clean and folded. Please note that laundry is not self-service
Luggage
Bag Allowances
Each guest is allowed two pieces of checked luggage with a 50-pound maximum each, same as airlines. Luggage should be clearly labelled with your name, address and contact number.
Bring an Additional Small Bag: It may take a few hours after embarkation for your luggage to be delivered to your stateroom. Likewise, suitcases are collected on the last night of your cruise. To avoid any complications, be sure to bring a small bag such as a backpack for carrying any necessary medication, valuables, important documents and need-to-have items.
Read More:
You may find and print your luggage tags on the last page of your eDocs. For your convenience, we recommend that your luggage tags be placed on your bags prior to arrival at the port.
What Not To Bring on Board
Guests are not allowed to bring on board alcoholic beverages (except for wine & champagne which is subject to a corkage fee), firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals.
Corkage Fee is not applicable to guest with beverage package.
More Info
What not to bring onboard
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
- Drones (Game Flying Device)
Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel. - Samsung Galaxy Note7
In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid travelling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest's possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk. - Alcoholic or non-alcoholic beverages of any kind including water, soda and juices*
For more information read our FAQ about "Can I bring water or soda on board?". - Unsealed food items will not be allowed onboard.
- Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature
- Irons / Ironing Boards and Steamers
Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing. - Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
- Large Batteries, Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers are not allowed onboard.
For a full list of items that are prohibited onboard, please CLICK HERE
Included in Your Cruise Fare
With so much that's included, Norwegian offers a wide range of extras which help make your holiday all the more amazing.
In your Stateroom
All staterooms feature a TV, safe, hair dryer and bath products as well as a mini-bar, which are pay upon consumption. Room service is available from 5 am to midnight (subject to convenience charge), and all stateroom-to-stateroom calls are free. Guests in The Haven Suites can enjoy exclusive access to The Haven Courtyard, Restaurant & Lounge, 24-hour butler service, priority restaurant reservations, Bliss Collection bedding and much more. Guests staying in Studios have access to the Studio Lounge.
Dining & Entertainment
You'll find complimentary dining throughout the ship, including two main dining rooms, a buffet, coffee bar and more. Select ships feature a third main dining room, 24-hour dining venue, outdoor buffet, and a pool bar and grill. Complimentary entertainment, from live bands to comedy acts, is available in all ships. For a nominal fee per person, you can also enjoy award-winning entertainment in many of our ships. For more information on what will be available during your sailing, login to My NCL.
Poolside & Activities
Enjoy complimentary beach towel service as you lounge poolside, go for a swim or relax in a hot tub. Or take part in any number of onboard sports activities, even work up a sweat in the fitness centre, featuring all the latest equipment.
More Info
What does my cruise fare include?
- Accommodation
- Transportation to some of the most beautiful places on earth via cruise ship
- Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days
- Meals in one of our many complimentary dining venues
- 24-hour Dining venue (on select ships)
- Room service menu items (convenience charge may apply)
- Outdoor Buffet (on select ships)
- Pool Bar and Grill (on select ships)
- Coffee Bar (regular coffee and pastries included, speciality coffees at nominal extra charge)
- Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water
- All entertainment onboard (with the exception of dinner and lunch theatre entertainment)
- Art Auctions
- Poolside activities
- Access to fitness facilities
- Select onboard presentations
- Sports Court activities
- Use of outdoor pools and hot tubs
- In-stateroom TV programming (except for on-demand movies)
- Phone calls onboard the ship (stateroom to stateroom)
- Use of private Studio Lounge if staying in Studio accommodations on Norwegian Breakaway, Norwegian Epic, Pride of America, Norwegian Getaway and Norwegian Escape
- Suite Guests receive additional amenities, based on the category of accommodation.
- Taxes, fees and port expenses
- Effective 7/1/2024, Norwegian Cruise Line will be incorporating applicable taxes, fees and port expenses into our advertised pricing. It will also include Hawaii GET tax where applicable. Fees associated with additional offerings such as Free at Sea dining and beverage packages are separate additional charges. For more information, refer to details about the California law below.
The following items are not included in the cruise fare:
- Service Charges
- Additional costs associated with Free at Sea optional package selections
- Meals in Speciality Restaurants
- Alcoholic Beverages
- Sodas and some other non-alcoholic beverages
- Spa and Salon Services
- Exercise classes
- Casino
- Dining Entertainment
- Transfers (unless pre-purchased with air/sea packages)
- Hotel Stays pre-/post-cruise (unless pre-purchased)
- Shore Excursions
- Photography
- Internet Access
- Baby Sitting Services
- Speciality Onboard Seminars
- Art purchases
- Gift shop purchases
- Video Arcade
- Phone calls off the ship
- Wi/Fi & Satellite connection for tablets, phones/mobile devices
- Laundry Services
- Use of the Medical Centre
- Convenience Charge for Room Service (does not apply to The Haven and Norwegian Suites)
What is the new California consumer protection law?
California's Senate Bill 478 is a new consumer protection law that requires businesses to advertise a comprehensive price for any product offered for sale. To comply with this new law and to simplify the booking experience for all our guests based in the U.S. and Canada, Norwegian Cruise Line will be incorporating applicable taxes, fees and port expenses into our advertised pricing by July 1, 2024
Will this change impact your cancellation/refund policy? Also, now that your pricing is all in, how do I determine how much my refund will be?
There will be no changes to cancellation fees and refunds. Cancellation fees will be assessed on the amount of the advertised price excluding the taxes, fees and port expenses. Refunds will be provided for the taxes, fees and port expenses in the event of cancellations. Refer to your cruise confirmation for the breakdown of cruise fare vs. taxes/fees/port expenses.
