What Not to Say to Your Insurance Company's After an Accident (2024)

What Not to Say to Your Insurance Company's After an Accident (1)

When speaking to insurance after an accident, the following are things you should not say:

  • Don’t admit fault
  • Don’t say that you are not injured
  • Don’t sign any releases
  • Don’t make an official or recorded statement

One of the most common misconceptions that many individuals have after a car accident is the belief that the insurance company will want to help them obtain the money they need, especially if they were not at fault for the crash.

Quite the opposite is true in many cases. Insurance companies do not want to pay you, so they will look for any way to reduce the amount of your compensation.

When the insurance company wants to discuss what happened and who was at fault for your crash, you must be careful what you say as these insurers can use your statements against you and decrease the value of your claim.

To better help you understand what you should and should not say to the insurance company after an auto accident, we have prepared the following blog post. In it, we will walk you through the topics you need to avoid discussing, how these insurers can hurt your claim, and how an experienced accident attorney can help you take on these insurance adjusters and get you the money you need.

What You Should Not Say to Your Insurance Provider After a Car Accident

You need to remember that insurance companies are a business, and like other businesses, they want to make a profit.

By paying you out less, the more money they will make. That is why insurance adjusters will try anything they can to get you to admit fault for your car crash so that they can justify paying you less than you deserve or deny your claim altogether.

For these reasons, it is imperative that when reporting an accident to your car insurance company, you do the following:

  • Don’t admit fault.
  • Don’t say you aren’t injured. If they ask, you should be adamant that you are not sure.
  • Don’t sign any release to release your medical records without checking with your lawyer.
  • Do not accept any sort of settlement without consulting with an attorney first!
  • Don’t make any statements to the insurance company without speaking to your attorney first.

What You Should Say to Your Insurance Provider After a Car Accident

When discussing your claim with your insurance adjuster, it is best to only stick to the basics and provide them with limited information, including:

  • Your full name
  • Address
  • Telephone number
  • Where you are employed
  • Where and when the accident occurred
  • The vehicles involved in the crash
  • The identity of any witnesses

Do not discuss anything further about the accident, including how it happened or your injuries. In addition, do not provide a written or recorded statement of the accident without consulting your personal injury attorney first.

If the insurance company still presses you for further information, indicate that the investigation of your accident is still ongoing and that you will discuss the facts at a later time.

Then let them know that all future communications regarding the incident will be through your car accident attorney.

Why You Should Be Careful With What You Say to Your Claims Adjuster

The insurance adjusters have a set of rules they follow to process your insurance claim, with only one job in mind-to settle your case for as little as possible.

As their job is to protect their company’s bottom line, these insurance adjusters will try anything they can to find ways to absolve the insurance company of fault so that they will not have to pay you money for your claim.

To accomplish this goal, they will start investigating the accident and looking for ways to blame you for it in hopes of ruining your chances of securing the compensation you are entitled to. Do not make statements that can destroy your credibility or establish you were somehow at fault for the crash.

Why You Should Hire a Car Accident Attorney to Deal with Your Auto Insurance Company

What Not to Say to Your Insurance Company's After an Accident (3)

When you hire an experienced car accident lawyer to deal with the insurance company, these lawyers can take over these discussions and negotiations with the insurer for you and make sure that you do not say anything that can jeopardize your claim.

Plus, if the insurance company offers you a settlement amount, these lawyers can ensure that this offer provides you the money you need.

Quite often, insurance companies will make settlement offers within days following a car crash in hopes of taking advantage of the victim. Those car accident victims who do not have a skilled motor vehicle accident lawyer on their side believe they need to accept this money right away. In return, they receive a minimal amount that barely covers any of their losses.

When you have a lawyer fighting on your behalf, they can ensure that the amount you receive from the insurer covers the extent of your injuries, your future prognosis, and any further medical treatments you may need.

If it doesn’t, they can head back to the negotiation table and fight for a settlement that is fair to you.

Contact The Miley Legal Group Today for Help Negotiating with Insurance

What Not to Say to Your Insurance Company's After an Accident (4)

If you have been involved in a motor vehicle accident, the answer is simple-you need to hire an experienced accident lawyer.

Car accident claims are already incredibly complicated, tedious, and overwhelming. Trying to resolve these claims with your adjuster can make an already difficult situation that much more unbearable.

You do not have to tackle this complex legal battle on your own. When you contact The Miley Legal Group, our skilled car accident lawyers can take on this fight for you and provide you the legal help you need, including:

  • Going over your case in detail and answering any questions you have.
  • Determining the legal options you can pursue.
  • Investigating your car crash thoroughly and securing the evidence needed to show fault and damages.
  • Ensuring that legal motions and documents are filed correctly and before time runs out.
  • Obtaining experts such as accident reconstructionists, engineers, and doctors to substantiate your claim.
  • Handling all the discussions and negotiations with the insurance company.
  • Fighting for the fair settlement amount you are entitled to.
  • Taking your case to trial if the insurance company is unwilling to settle and going after the maximum damages you need.

Do not wait to get legal help if a car accident disrupted your life or the life of a family member.

Contact The Miley Legal Group today using the form on this page and let our motor vehicle accident lawyers fight for your rights and the justice and damages you deserve.

Author Bio

What Not to Say to Your Insurance Company's After an Accident (5)

Tim Miley is the Founder of Miley Legal Accident Injury Lawyers, a West Virginia personal injury law firm he formed in 2006. With more than 30 years of experience in personal injury law, he is dedicated to representing clients in a wide range of personal injury cases, including car accidents, trucking accidents, motorcycle accidents, brain injuries, wrongful death, and other personal injury matters.

Tim received his Juris Doctor from Duquesne University and is a member of the West Virginia State Bar and the Harrison County Bar Association. He has helped his clients win more than $10 million in personal injury verdicts and settlements and has further served the people of West Virginia by filling legislative roles in the state’s government since 2004.

LinkedIn | State Bar Association | Avvo | Google

What Not to Say to Your Insurance Company's After an Accident (2024)

FAQs

What Not to Say to Your Insurance Company's After an Accident? ›

Avoid using phrases like “it was my fault,” “I'm sorry,” or “I apologize.” Don't apologize to your insurer, the other driver, or law enforcement. Even if you are simply being polite and not intentionally admitting fault, these types of words and phrases will be used against you.

What should I not tell insurance? ›

When describing an accident to an insurance adjuster, do not say anything beyond what you experienced directly. You do not want to speculate about what happened because you could accidentally blame yourself. The insurance company could then have a good excuse to reduce your compensation.

What not to say when talking to an insurance adjuster? ›

Admitting fault: Using apologetic language is enough for the insurance adjuster to assume you're admitting fault and use that against you. Even if you feel you're at fault, wait for the official investigation to prove what actually happened. Don't say things like “I'm sorry” or “it was my fault.”

How do you answer an insurance adjuster question? ›

Remember this motto: Stick to the basic facts. Don't add opinions such as who's at fault, what triggered the crash, or what the damages might be. More importantly, don't lie or even embellish the facts, as this can compromise your insurance claim and become grounds for serious legal trouble.

Why should I not say I did something after an accident? ›

You may be falsely admitting fault without even knowing it. You also should avoid admissions of fault because these statements can result in a traffic ticket and affect your claim.

What not to say when filing a claim? ›

What You Should Not Say to Your Insurance Provider After a Car Accident
  1. Don't admit fault.
  2. Don't say you aren't injured. ...
  3. Don't sign any release to release your medical records without checking with your lawyer.
  4. Do not accept any sort of settlement without consulting with an attorney first!

What happens if you don't reply to an insurance claim? ›

Not responding to a claim can be seen as a breach of your insurance contract. This can lead to legal actions against you. Beyond the immediate financial implications, legal actions can harm your reputation, especially if you're a contractor or involved in the construction industry.

How do I argue with my car insurance adjuster? ›

Negotiate Respectfully But Firmly

If an adjuster offers less than you believe is fair, don't be afraid to push back. Voice your disagreement calmly and respectfully. Explain your reasoning and provide evidence to justify asking for a higher settlement. Make a reasonable counteroffer based on your documentation.

What not to say to insurance adjuster roof? ›

Topics to Avoid When Speaking to a Home Insurance Adjuster
  • Speculation about the Cause of Damage. Avoid making guesses or unsupported statements about what caused the damage to your property. ...
  • Admitting Fault or Liability. ...
  • Discussing Other Insurance Claims. ...
  • Incomplete Information. ...
  • Legal Threats or Litigation.

What happens if you disagree with insurance adjuster? ›

File a Complaint: If necessary, file a complaint with the insurance company or regulatory authorities. Don't Settle for Less: Refrain from accepting a low settlement offer without proper evaluation. Be Prepared for Legal Action: If negotiations fail, be ready to file a lawsuit to protect your interests.

How do I prepare for a Claims Adjuster? ›

How to Prepare for a Meeting with an Insurance Adjuster
  1. File Necessary Reports with the Police or Fire Department. ...
  2. Take Clear Photographs of the Damage. ...
  3. Make Temporary Repairs that Prevent Further Damage. ...
  4. Create or Submit Your Home Inventory. ...
  5. Gather All Documents and Receipts. ...
  6. Showcase Evidence for Your Claim.

How to answer insurance questions? ›

Don't offer an ambiguous reply such as "maybe" or "I guess so" – simply refuse to answer. Similarly, if you don't know the answer to a question, state firmly, "I don't know." Avoid discussing your injuries or your medical prognosis. Both are ongoing and subject to change as time passes.

What are the 3 key goals of a Claims Adjuster when settling claims? ›

Claims adjusters have three main goals when settling claims: accurate claim assessment, timely settlement, and customer satisfaction. They investigate and evaluate claims, ensuring that the claim amount accurately reflects the covered losses.

What not to say at the scene of an accident? ›

“I believe…” statements express your opinions about the incident. If the police observe any uncertainty regarding your involvement in the accident, or if you rely on subjective “I believe” statements, it could jeopardize the validity of your claim. It is unwise to engage in speculation at the accident scene.

Why you should never admit fault at an accident? ›

It Can Jeopardize Your Compensation Claim

Even a minor accident can lead to significant expenses, from medical bills to car repairs. You might be entitled to compensation that can alleviate the financial burden. However, admitting fault can complicate your claim.

What should you never do if you are involved in an accident? ›

  1. Fleeing the Scene. ...
  2. Not Calling the Police. ...
  3. Neglecting Proper Documentation. ...
  4. Admitting Fault. ...
  5. Denying Any Injury. ...
  6. Signing a “Quick-Hit” Release. ...
  7. Speaking to an Insurance Adjuster. ...
  8. Not Contacting an Experienced Personal Injury Lawyer.

What happens if you don't tell insurance? ›

Consequences of Failing to Notify Your Insurer

You will need to pay for medical and vehicle repair bills yourself. If another person makes a third-party claim and your insurer never received notice, you could become personally liable for the other person's damages.

Should I tell my insurance it was my fault? ›

There are many reasons why the answer to the question, “Should I call my insurance if it was my fault?” is a resounding yes. In fact, you likely agreed to do so as part of your insurance contract. Make sure to check your policy documents carefully.

What is unethical in insurance? ›

Delaying payment unreasonably. Denying a policyholder's claim despite overwhelming evidence to support it. Making a partial payment and seeking a settlement for the remainder. Not investigating a claim or, in some cases, denying the claim without providing any reason.

What is unacceptable risk in insurance? ›

Uninsurable risk is a condition that poses an unknowable or unacceptable risk of loss for an insurance company to cover. An uninsurable risk could include a situation in which insurance is against the law, such as coverage for criminal penalties.

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