OurSeller Protection helps guard against losing money to claims, chargebacks, andreversals. You're covered for the total purchase amount on all eligibletransactions.
See Also
PayPal Purchase Protection | Protection for BuyersWhat is a payment reversal (and ways to avoid them)PayPal Security for Buyers and SellersWhat is PayPal Seller Protection? How Does it Work?Our Seller Protection applies to 2 types of complaints:
- Item not received issues filed through PayPal’s Resolution Center.
- Unauthorized payment issues.
Forunauthorized payment issues, a payment is eligible for Seller Protection if itis marked as eligible on the Transaction Details page.
Requirements for SellerProtection:
For physical items:
- Ship the item to the address on the Transaction Details page.
- Respond to our requests for documentation and other information within the required timeframe.
- Provide us with valid proof of shipment or delivery.
For intangible goods:
- Meet integrationrequirements.
- Provide evidencethat the intangible item was delivered or provided as described or that theservice was completed as described.
- Paid transaction feeson the sale.
Paymentsfor the following are not covered by PayPal Seller Protection:
- Real estate, including residential property.
- Businesses.
- Vehicles, including motor vehicles, motorcycles, caravans, aircraft, and boats.
- Significantly Not As Described claims
- Item Not Received claims filed by a buyer directly with their card issuer.
- Items prohibited by the PayPal Acceptable Use Policy.
- Industrial machinery used in manufacturing.
- Items equivalent to cash, including prepaid or gift cards.
To learn more about PayPal Protection, click Legal at the bottom of any PayPal page, then click PayPal's Seller Protection Program.
