What do you do if your skills in Workforce Management are lacking the key qualities employers look for? (2024)

Identifying your strengths and weaknesses is the first step to improving your WFM skills. You can do this by taking a self-assessment test, asking for feedback from your peers or supervisors, or reviewing past performance reviews. Additionally, it's important to compare your skills with the requirements of the job or role you are aiming for and determine where you need to improve. Employers often look for WFM professionals with analytical skills, such as the ability to collect, process, and interpret data related to workforce planning. Communication skills are also essential, as you need to be able to convey clear and concise information and instructions. Leadership skills are important for motivating, coaching, and empowering team members. Additionally, technical skills such as the ability to use WFM software, tools, and systems are often required.

The next step to improving your WFM skills is to learn from the experts. You can do this by seeking mentorship, coaching, or guidance from someone who has more experience or knowledge in WFM than you. This could be your manager, a colleague, a friend, or a professional in your network. You can ask them for advice, tips, best practices, or feedback on your WFM projects or tasks. You can also observe how they perform their WFM duties, and emulate their strategies or techniques. Alternatively, you can join online communities, forums, or groups related to WFM, and interact with other WFM professionals or enthusiasts. You can share your insights, ask questions, or participate in discussions.

The third step to improving your WFM skills is to enroll in a course. You can do this by finding a suitable online or offline course that covers the WFM topics or skills you want to learn or improve. There are many courses available on platforms such as Coursera, Udemy, edX, or Skillshare, that offer WFM training or certification. You can choose a course that matches your level, budget, and schedule. You can also look for courses that are endorsed by reputable organizations or associations, such as the Society for Human Resource Management (SHRM), the International Association for Human Resource Information Management (IHRIM), or the Association for Workforce Asset Management (AWAM).

The fourth step to improving your WFM skills is to practice your skills. You can do this by applying what you have learned from your self-assessment, your experts, or your course to your real-life WFM scenarios or challenges. You can also look for opportunities to take on more WFM responsibilities or projects at your current or future workplace, or volunteer for WFM-related tasks or roles in your community or organization. The more you practice your WFM skills, the more confident and competent you will become.

The fifth step to improving your WFM skills is to keep up with the trends. You can do this by staying updated on the latest developments, innovations, and best practices in WFM. You can also monitor the changing needs, expectations, and preferences of your workforce, customers, and industry. You can read blogs, articles, books, or reports on WFM, subscribe to newsletters, podcasts, or webinars, or attend events, conferences, or workshops. By keeping up with the trends, you will be able to adapt your WFM skills to the changing environment and demands.

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

Workforce Management

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