What do the statuses used for INTERAC e-Transfer mean? (2024)

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What do the statuses used for INTERAC e-Transfer mean?

Interac e-Transfer^® Transaction Status Descriptions

Send Money - Pending Statuses

• Sent - The money has been withdrawn from the sender's account and a notification has been or will soon be sent (normally within 30 minutes)
• Deposit Pending (Direct to Account transactions only) – The recipient financial institution has confirmed the branch transit and account number provided exists and is eligible to receive the funds, and is now in the process of depositing the funds to the account.
• Invalid Email or Mobile Number - The recipient's email address or mobile number is either not valid, or the notification was not delivered to the recipient for other reasons (e.g. the mailbox is full; mobile number does not exist; etc.). The sender will receive an email notification with instructions to reclaim the money. The sender can reclaim the money, update the recipient's email address or mobile number, and send another transfer.
• Security Question Failed - The recipient didn't answer the Security Question correctly so the sender will receive a notification with instructions to reclaim the money.
• Declined - The recipient has declined the transfer, so the sender will receive an email notification with instructions to reclaim the money.
• Expired - The recipient did not collect the money before the expiry date, so the sender will receive an email notification with instructions to reclaim the money.

Send Money - Complete Statuses

• Deposited - The recipient has successfully answered the Security Question and has deposited the money to their account.
• Autodeposited - The recipient's email address or mobile number is set up for Autodeposit and the money has been deposited to their account.
• Request Deposited - The money, which was sent in response to a money request, has been deposited to the requestor's account.
• Cancelled - The sender has cancelled the transfer and the money has been deposited back into their account. The recipient will be notified that the transfer has been cancelled and the money is no longer available for deposit.
• Cancelled (Autodeposit Failed) - The transfer to a recipient that was set up for Autodeposit has failed, which could be due to the recipient's bank account being either closed or invalid. The sender will receive an email notification with instructions to reclaim the money.
• Direct to account failed – The transfer failed, most commonly due to the recipient financial institution indicating the bank account information is not valid or the account is not available to accept the funds. The reason would have been provided to the sender at the time the transaction was attempted.

Request Money - Pending Statuses

• Sent - The money request is being processed and a notification has been sent to the recipient.
• Invalid Email or Mobile Number - The recipient's email address or mobile number is not valid/no longer valid or the notification was not delivered for other reasons (e.g. the mailbox is full; mobile number does not exist; etc.). The sender will receive an email notification informing them. The sender/requestor can use EasyWeb or the TD app to update the recipient's email address or mobile number and resend the request.

Request Money - Complete Statuses

• Deposit Received - The transfer was successfully deposited to the requestor's account.
• Declined - The recipient declined the request. The requestor will receive an email notification from Interac.
• Cancelled - The requestor cancelled the request. The recipient will receive a notification informing them that the request has been cancelled.
• Expired - The recipient did not accept or decline the request prior to the expiry date.
• Deposit Failed - The transfer could not be deposited. Invalid or closed accounts are two of the possibilities. The recipient will receive a notification informing them that the funds are deposited back to their account.