Venmo Lost Connection with Bank? Why and How to Fix It (2024)

Co-authored byNicole Levine, MFAReviewed byStan Kats

Last Updated: April 3, 2024Fact Checked

Things You Should Know

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1. Venmo needs to re-verify your bank account. Venmo may disconnect your bank account if you've updated your online bank account password, or if some other facet of your online banking has changed.^[1] Venmo may also lose the connection with your bank if it's been a long time since you've originally verified your account, or if you've been processing more or higher-value transactions than usual.

   • Until you reconnect your bank with Venmo, you won't be able to send money from or withdraw to your bank account.

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1. 1

   Tap the Me tab in the Venmo app. To fix the "lost connection with your bank" error, you'll need to remove and reconnect your account.

2. 2

   Remove your bank account or card. Tap the account for which you received the "lost connect" error, tap Remove, and follow the on-screen instructions to unlink it.

3. 3

   Tap Add a bank or card. You'll see this under the plus (+) on the Me tab.

4. 4

   Select Bank. You'll be asked if you want to add your bank account with Plaid or verify it manually.

   • Plaid is a safe service that instantly verifies your bank account so you can send Venmo funds immediately. You will need to enter your online banking login information to verify with Plaid.
   • If your bank doesn't support Plaid, or you prefer not to use a third-party service, you can add your bank info manually. Manual verification can take 1 to 3 business days, and you won't be able to send funds in the meantime.
5. 5

   Select Next to add your bank with Plaid. If you use Plaid, you can instantly reconnect your bank account and send money immediately.

   • If you want to verify manually, tap Verify bank manually, then follow the on-screen instructions to enter your bank account details. Venmo will deposit two small amounts (less than $1) into your bank account within 3 business days. When you receive the deposits:
     • Return to the Venmo app and tap Me.
     • Select the unconfirmed bank under "Banks and cards."
     • Tap Verify and enter the two small amounts deposited by Venmo into the "Amount" fields.
     • Tap Verify to complete verification.^[2]
6. 6

   Tap Continue and follow the on-screen instructions. Search for and select your bank, and then follow the on-screen instructions to log in to your online banking account and verify the connection. Once confirmed, your bank will be reconnected and ready to use.

   • If your bank doesn't support Plaid, you'll be prompted to verify your account manually.
   • Depending on your bank, you may also be able to link your bank-issued debit card for instant verification. Just return to Me, tap Add a bank or card, select Card, and follow the on-screen instructions to verify your card.^[3]

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