USPS.com FAQs (2024)

FAQs

How do I speak to an actual person at USPS? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.

Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.

It is more often the seller's responsibility, whether or not it is their fault. First contact the seller as they might be willing to send you a replacement item. Then either you or the seller will most likely file a claim with whoever delivered the package, which is why shipping insurance can be very important.

Unless you insured the item you will not be compensated for the loss by the postal carrier.

Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.

The buyer carries the risk of loss from the moment the item is purchased and is responsible for the shipping.

What if my package says out for delivery but never came? ›

What should I do if my package is marked as 'out for delivery' but I haven't received it? If your package is marked as 'out for delivery' but you haven't received it, you should contact the carrier directly. Provide them with your tracking number and ask for an update on the status of your package.

If a package is delivered to an address that does not match the address label and is unretrievable, the carrier is responsible for the loss, which will be in the amount insured by the shipper, or up to $100 if the shipper did not insure the shipment. The shipper is responsible for reporting the loss to the carrier.

Alas, if the package is still not found after the “missing mail search,” you may want to request a refund. For domestic mail in the 50 United States, you can submit a refund request by providing proof of purchase. The items you will need include: The tracking number.

Live Support

For general information, call us at (877) 672-0007.

If you are concerned because a piece of mail was scanned but not delivered, do not panic. Instead, wait one business day and see what happens. If the USPS has not delivered the mail piece after two business days, contact the post office and inform them that something has been lost or stolen.

Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.

For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .