FAQs
How do I speak to an actual person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How does USPS reimburse for lost packages? ›Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
What do I do if the USPS says delivered but no package? ›What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.
What to do if mail is not delivered? ›- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
What happens if the USPS never delivered my package? ›If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.
Is it possible for a package to say delivered when it's not? ›This is not an uncommon scenario, and in most cases, your package will show up. Here's why, and what you can do: Sometimes the shipping carrier may mark packages as “delivered” prematurely. Give them a few days to complete the delivery.
Who is responsible if a package is delivered to a wrong address? ›If a package is delivered to an address that does not match the address label and is unretrievable, the carrier is responsible for the loss, which will be in the amount insured by the shipper, or up to $100 if the shipper did not insure the shipment. The shipper is responsible for reporting the loss to the carrier.
How do I report USPS not delivering mail? ›For other issues or more information, you can e-mail the Postal Service's Customer Care Center at USPS® Customer Service or call 1-800-ASK-USPS (1-800-275-8777).
How can I contact USPS customer service? ›
Why didn't my mail get delivered today? ›A vehicle may be parked in front of it, or a fallen tree limb, a huge pile of snow, or some other object could be blocking the way. In rural areas, the delivery can be stopped if there is no safe road to your property.
How to speak to a human at UPS? ›Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.
How do I contact the Postal One help desk? ›If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .
How do I speak to HR at USPS? ›Just go online to http://blue.usps.gov or http://liteblue.usps.gov from your home or office and click on PostalEASE. Or speak directly with an experienced HR specialist at the HR Shared Service Center (HRSSC) from 7 a.m. to 8:30 p.m. Eastern Time Monday through Friday at 877-477-3273, option 5.