Find out how to file a complaint with the U.S. Postal Service about lost or stolen mail or mail fraud. Learn where to complain about a postal employee or facility.
Where to file a complaint about mail services
You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility.
If your complaint is not resolved, you can:
United States Postal Service
Office of the Consumer Advocate
475 L’ Enfant Plaza SW
Washington, D.C. 20260
Where to file a complaint about theft, fraud, or waste by USPS employees
To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG).
Report mail fraud or theft by a person or company outside USPS
The U.S. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. File a complaint through USPIS online about:
Complain about a USPS policy change
To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Use their online contact form.
LAST UPDATED: August 15, 2024
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FAQs
To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). File a complaint online. Call 1-888-USPS-OIG (1-888-877-7644).
How do I escalate an issue with USPS? ›
Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020.
Who holds the post office accountable? ›
By conducting audits, evaluations, research, and investigations, the U.S. Postal Service Office of Inspector General (OIG) fulfills its mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service.
Who do I contact if my mail is not being delivered? ›
For other issues or more information, you can e-mail the Postal Service's Customer Care Center at USPS® Customer Service or call 1-800-ASK-USPS (1-800-275-8777).
How do I contact a local postal inspector? ›
If you believe you've been targeted by a scam involving the U.S. Mail, you can get help by contacting your nearest Postal Inspection Service office in one of three ways: Call 1-877-876-2455. Visit www.uspis.gov to report suspected fraud online.
How do I complain about my local Postal Service? ›
You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility.
- To file a complaint online, select the topic below "What's the reason for your inquiry?" ...
- Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
- Locate your local post office to speak with your station manager.
If you are contacting us from a Congressional office, please email us at [email protected].
What to do if Mailman is not delivering mail? ›
However, you can file a complaint of your non-received mail with the USPS. If expected mail has not arrived after sufficient time has elapsed (please wait 14 days from its date of mailing), please fill out PS Form 1510, Mail Loss/Rifling Report. This form is available at your local post office.
What do I do if my mail is not being delivered to my house? ›
If your mailpiece has not arrived within 7 days from its date of mailing, you can: Submit a search request in the Missing Mail application, OR. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
What to do when mail is not received? ›
How do I fix my Gmail not receiving emails? (updated 2023)
- Are you connected to the internet?
- Anything in the junk folder?
- Is it in trash?
- Check all mail.
- How's your storage limit?
- Go over your filter settings.
- Check email forwarding.
- Is Google down?
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
What does the US postal inspector do? ›
Postal Inspectors investigate any crime with a nexus to the mail. These crimes include mail theft, mail fraud, financial fraud, identity theft, robberies and burglaries of postal facilities, assaults and threats on postal employees, investigations of dangerous and prohibited mails, narcotics, cybercrime and much more.
Who is above the postmaster at a post office? ›
The Board of Governors of the U.S. Postal Service is comparable to a board of directors of a publicly held corporation. The Board consists of up to nine Governors, the Deputy Postmaster General, and Postmaster General.
How do I get a live person at USPS customer service? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How do you write an email to escalate an issue? ›
I am writing to escalate an issue regarding [brief description of the issue]. Despite trying [methods you've tried], the problem persists and is now affecting [explain the impact]. I believe your intervention is necessary to resolve this matter. Could we discuss this further at your earliest convenience?
How long does it take for USPS to respond to a complaint? ›
The EEO complaint investigator typically completes the investigation within 180 calendar days of the date the complaint was filed, unless you and the Postal Service voluntarily agree in writing to extend the time up to an additional 90 calendar days.
How do I report hate mail to USPS? ›
Keep any letter that attempts to scare, threaten or extort you in any way, and report it to the Postal Inspection Service by calling 1-877-876-2455. If you or anyone you know is being bullied, online or in person, tell a trusted friend or a loved one.
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