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FAQs
How do I talk to an actual person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How do I contact the USPS about my package not delivered? ›If your mailpiece has not arrived within 7 days from its date of mailing, you can:
- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee.
What do I do if the USPS says delivered but no package? ›What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.
How do I contact the Postal One help desk? ›If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .
What is the number for 1 800 275 8777? ›File a complaint about mail services
Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
Submit a Missing Mail Search Request
If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Recipient mailing address. Size and type of container or envelope you used.
If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.
Can I call the USPS to see where my package is? ›For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.
Why is a PO Box so expensive? ›Your ZIP code can make a huge difference in the cost. Urban areas often demand higher P.O. Box prices due to increased demand and limited availability. On the flip side, rural locations might offer more affordable options but could be less convenient (depending on your needs).
How do you get free USPS boxes? ›
To order free labels, boxes, and envelopes online:
- Go to The Postal Store® at www.usps.com/shop and select “Supplies” – OR - move your cursor over “Shop” in the top navigation and select “Shipping Supplies.”
- Order free supplies by selecting "Free Shipping Supplies" in the left-hand navigation.
General Delivery is intended to be used for: Post Office™ locations without city carrier delivery service. Non-city delivery offices for those who prefer not to use Post Office Box service and for whom use of Post Office box, Caller Service, or delivery by letter carrier, would be an unreasonable inconvenience.
What happens if a customer says delivered but no package? ›You should contact your local Post Office as soon as possible. They will contact the Mail Carrier that marked it as being delivered and the Mail Carrier may be able to tell you where the package was delivered. Have the Postmaster check and see what the GPS location of the scan was.
Why was my mail scanned but not delivered by the USPS? ›If you are concerned because a piece of mail was scanned but not delivered, do not panic. Instead, wait one business day and see what happens. If the USPS has not delivered the mail piece after two business days, contact the post office and inform them that something has been lost or stolen.
Does USPS sometimes mark delivered before delivery? ›USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day or so.
How do I talk to a real person at UPS? ›Give Us a Call
- Supply Chain Solutions. +1-800-742-5727 from the U.S. and Canada. ...
- Distribution Services. +1-800-742-5727 from the U.S. and Canada. ...
- Service Parts Logistics. +1-800-742-5727 from the U.S. and Canada. ...
- Air/Ocean Freight. +1-800-443-6379 from the U.S. and Canada. ...
- UPS Express Critical.
1-800-ASK-USPS
Postal call center employees can answer most questions.