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FAQs
What do I do if the USPS says delivered but no package? ›
What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.
How do I speak to an actual person at USPS? ›Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How do I contact the USPS about my package not delivered? ›If your mailpiece has not arrived within 7 days from its date of mailing, you can:
- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
Find Missing Mail
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
Sometimes the shipping carrier may mark packages as “delivered” prematurely. Give them a few days to complete the delivery. Shipping carrier staff may put packages in different places, or purposefully choose an obscure location to keep it safe. Try expanding your search.
What if UPS tracking says delivered but no package? ›Report the undelivered package via the UPS Help and Support Center. You can also start a live chat with a UPS customer service representative by clicking Ask UPS anywhere on the website. Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it's been delivered, but you can't find it.
What happens if USPS never delivered my package? ›If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.
Why was my mail scanned but not delivered by the USPS? ›If you are concerned because a piece of mail was scanned but not delivered, do not panic. Instead, wait one business day and see what happens. If the USPS has not delivered the mail piece after two business days, contact the post office and inform them that something has been lost or stolen.
How do I report USPS not delivering mail? ›You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility.
- To file a complaint online, select the topic below "What's the reason for your inquiry?" ...
- Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
- Locate your local post office to speak with your station manager.
Aug 15, 2024
USPS lists the steps here. For other issues or more information, you can e-mail the Postal Service's Customer Care Center at USPS® Customer Service or call 1-800-ASK-USPS (1-800-275-8777).
What happens to mail that doesn't get delivered? ›
In ten days, if you have not picked up your mail at your area post office or requested another delivery attempt, the First-Class letters will be returned to the senders as undelivered, while the marketing mail pieces will be thrown away.
What do I do if a parcel says delivered but not received? ›Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery.
What to do if USPS delivers empty package? ›If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
Is the USPS responsible for lost packages? ›Liability for Lost or Missing Packages
If the package is lost or damaged during transit with a third-party shipper or delivery service such as the United States Postal Service (USPS) or FedEx, the seller is responsible and usually must replace the item or give you a reimbursem*nt.
If your package is marked as 'out for delivery' but has not arrived, it's essential to stay patient as delays can occur. However, if you've waited for an unreasonable amount of time, you should contact the delivery company directly.