Not all USB-C devices are created equal. While the new USB-C ports are very convenient, each manufacturer can set up each device model to support different levels of data, video and power. As such, compatibility with productivity accessories like the Kensington SD1500, SD4500 and SD4600P docks can vary.
See Also
How to Choose a USB-C Hub, Docking Station, or Adapter | Belkin USTypes of Computer Security Threats andCross-Docking Explained: Understanding the Pros & ConsAnker SupportUSB-C is a new technology and, unfortunately, it’s also a complicated technology. Users need to ensure the accessory is compatible with their host device, and can’t assume all accessories will work seamlessly. When the host device’s USB-C capabilities are fully compatible with our docking station features, and all software on your host device has been updated, the performance should be nearly flawless.
Things to Know/Common Issues
- Your laptop or device must have a USB-C port. (Using an adapter on a USB 3.0 Type-A port will not work.)
- Your device must be running Windows 10, 8.1 or Mac OS X Yosemite (10.10) or later, or Chrome OS (R53 or above).
- For video output, your USB-C laptop or tablet must support DisplayPort Alt. Mode over USB-C.
- Dual video is only supported on Windows 10 and 8.1 devices (Mac and Chrome USB-C devices do not support dual video over MST).
- For the SD4600P dock to provide charging, your USB-C device must be designed to support Power Delivery (PD). Not all USB-C devices support PD.
- Mac OS devices will need a one-time software driver download to support the Ethernet port.
- Ensure the graphics driver (typically from Intel or AMD) on your USB-C device is up to date. Many video problems, such as flickering or fuzziness, can be fixed by running a system update on your device to update the driver.
- The USB-C cable can be plugged into a Thunderbolt 3 port on your device. Please note that while the USB-C cable is compatible with the TB3 port, it will not support full TB3 speeds.
