Unable to Connect With Others Online (Errors During Match-Making Process) (2024)
Important: While troubleshooting, test your connection after any changes are made to the Nintendo Switch console or network environment to determine if the change resolves your issue.
Ensure that each user has their own profile with a unique Nintendo Account. Ensure that all consoles have the latest system update. On each console, check for any available software updates for the game. Make sure all the consoles can connect to the internet.
Try the match-making process again. If you receive this error, you may be able to connect with others after trying again.
If your receive this error code every time you attempt to connect with others, or when attempting to connect with a specific player, try our online match-making troubleshooting steps.
Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. Move the Nintendo Switch console closer to the wireless router. If possible, place the Nintendo Switch console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
This error message and error codes may indicate an issue with the DNS used, or that the connection timed out. These errors may be the result of a slow internet connection, wireless interference, or a weak wireless signal from the router.
If you change the primary console for your Nintendo Account, your games will not be playable by others on the system unless you make it the primary one again for your Nintendo Account.
A Nintendo Switch Online membership is required for each player to use online multiplayer features. Your game must be updated to version 1.1 or higher to access online multiplayer features.
You cannot add Best Friends until you've played with them at least once via online play (you must also be on your Nintendo Switch friends list). So we'll start with how to play online. There's no way to send a direct invite to your Nintendo Switch friends. Instead you're "opening the gates" to your island.
Update your Nintendo Switch console to the latest version. Change the primary console for that Nintendo Account to the console that you're using. If you are already using the primary console for that Nintendo Account, de-register the console, then make it the primary console again.
You can link your Nintendo Account to multiple consoles. However, you can only activate one primary console per Nintendo Account. On a non-primary console, games that you've downloaded with your Nintendo Account will only be playable using your account.
Ensure both consoles are connected to the internet. Verify that both consoles have the latest system update installed. Verify that the same Nintendo Account is linked to a user on each console. Ensure both consoles are near each other.
Try rebooting your router and device to see if it goes back to normal if the Wi-Fi isn't working. Turn off the Wi-Fi router, shut down the Switch, and wait at least 30 seconds before restarting both. Ensure that your ISP isn't facing a broader network outage.
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