Ultrafast Full Fibre Broadband Installation Guide (2024)

FAQs

How does full fibre broadband get installed? ›

We'll run a fibre optic cable, from a nearby telegraph pole or underground, to a small junction box on an external wall. From there, a much smaller cable will be run inside to a small, powered, wall-mounted unit that we'll plug your router into.

Ultrafast full fibre providers supply speeds from around 100Mbps and higher, whereas the fastest full fibre speeds now offer 1Gbps speeds and above. It also means you can connect to the internet without needing a landline, too.

Yes, you'll need a router to connect to your full fibre broadband service. We call our routers Hyperhubs and they come as standard with any of our packages. These are optimised for our network and our engineer will most likely set yours up for you during your Hyperoptic install (if you need one).

The self-installation process

If you're making a switch to standard fibre broadband, which relies on a connection from a street cabinet to your home, you're in luck. No engineer visit is necessary here. Once any necessary external work is taken care of, you can proceed with setting up the router yourself.

Why do you need two plug sockets to install full fibre… | CityFibre.

Fiber optic connections don't degrade over distance, unlike cable broadband and DSL, allowing for consistent premium data transfer speeds. However, fiber optic connections also come with some limitations. Their high performance is pricey, cost of such service does limit range.

By contrast, the term 'full fibre' is used to describe 'fibre-to-the-premises' (FTTP) connections, which are much faster and usually more expensive. With this type of connection, the fibre optic cables run straight into your home and copper cables are not involved in the process whatsoever.

'Who needs that much internet speed?' you might ask yourself. ISPs established ultrafast broadband to accommodate individuals who want to simultaneously stream content, download, browse, play video games and handle several data-consuming tasks online.

Full Fibre is also broadband only, so doesn't need or provide a phone line service. The big difference is that Full Fibre uses the latest fibre optic technology which runs direct to your home.

Can I use my existing router with full fibre? ›

The router must support Point-to-Point Protocol over Ethernet (PPPoE), and if you plan to use it with our Fibre products then it will also need an integrated VDSL modem. Our Full Fibre products can be used with any PPPoE-capable router that has an ethernet WAN port, and don't require a modem.

What will it cost to have fibre installed in my premises? Nothing, it's completely free of charge to install fibre.

Installation can take up to three hours and the engineer will need to work both inside and outside your home.

With Full Fibre installation, we'll upgrade the primary phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. The ONT enables you to get our fibre broadband and phone services, and connects to your BT Smart Hub.

You don't need an eng. to install the router. You do it yourself. It comes with a Set-up Guide. However if you've ordered Full Fibre (FTTP) you'll need an eng. to lay the fibre to your house if not already there & install the ONT modem needed.

During the appointment, the technician will install a small utility box called an optical network terminal (or ONT) outside or inside your home. The tech will then run a cable from a nearby equipment box to the ONT, which will carry the fiber-optic connection from the larger network to your premises.

If your current copper cable comes in underground via ducting, then the install can range from being as easy as blowing a new fibre cable down the existing ducting with no digging required, to having to dig up your entire front garden/driveway.

You don't need an eng. to install the router. You do it yourself. It comes with a Set-up Guide. However if you've ordered Full Fibre (FTTP) you'll need an eng. to lay the fibre to your house if not already there & install the ONT modem needed.