FAQs
What phone number is 1-800-937-8997? ›
For questions about the status of your T-Mobile additional trade-in credit, please visit promotions.t-mobile.com or dial #611 from your T-Mobile device. T-Mobile customers can also call 1-800-937-8997.
How do I talk to a live person at T-Mobile customer service? ›See how it's going here. You can also call for support: For T-Mobile non-device offers and for general help, dial 611 from your T-Mobile phone, or call 1-800-937-8997.
Is T-Mobile customer service 24 hours USA? ›Our customer support team, including your Team of Experts, is ready to assist with all levels of your support needs. Customer Care representatives are available daily from 4 a.m. to Midnight PT, with your Team of Experts being available between the hours of 7am to 9pm local time.
How do I call T-Mobile to pay my bill? ›Addresses. Please don't send payments to this address. You can pay your bill online, or by phone at 1-877-453-1304.
How do I talk to customer service? ›Explain your problem to the agent.
- Talk slowly and clearly.
- Don't make assumptions about what they know or don't know.
- Include specific examples about your issue.
- Ask them to restate your issue after you're done explaining it.
Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers you may contact us at www.T-Mobilepr.com, by calling 888-863-8768 or 611 from your Device, or by writing to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager.
How to put a complaint against T-Mobile customer representative? ›T‑Mobile customer service issues should be reported to 800-937-8997.
How to talk on the phone as a customer service representative? ›Here are six tips for excellent customer support over the phone:
- Answer with a smile.
- Acknowledge the caller.
- Be an active listener.
- Always be courteous.
- Handle difficult callers with patience.
- Always let the caller know that you're paying attention.
Jun 7, 2022
Any T-Mobile customer can send a text message to 611 from your T-Mobile phone and get help from our messaging team.
Who has the best phone service? ›
With an extensive national network, Verizon is the leading wireless provider. It receives top scores for network coverage, speed, and reliability. Verizon's plan and device flexibility, combined with excellent business features, makes it the clear winner in our best overall cell phone provider category.
How do I contact T-Mobile Executive Team? ›Call the main line for T-Mobile's Executive Offices at (425) 378-4000.
What does *# 61 mean on a cell phone? ›What is the *#61 code used for? Dialing *#61# from a phone on a GSM network like AT&T or T-Mobile will list any conditional call forwarding settings that are causing unanswered calls and subsequent voicemails to be diverted to another number. It's also possible to clear these settings by dialing ##61#.
What is *# 67 used for? ›You have the option to block Caller ID either temporarily or permanently. To block your number from being displayed temporarily for a specific call: Enter *67. Enter the number you wish to call (including area code).
How long can you go without paying your phone bill on T-Mobile? ›Your account must be less than 30 days past the due date to initiate a payment arrangement. You must pay any balance that is 31 or more days past due before you can set up a payment arrangement.
What is 1 800 937 8997 or 611 from your T-Mobile phone? ›Need something else? Want to make changes to your plan, pay your bill, upgrade—or just have questions? Dial 611 from your T-Mobile phone, or 1-800-937-8997 from any other phone.
Is this telephone number spam? ›One way to check if a number is potentially a scam is to use a reverse phone number lookup service. These websites and apps allow you to enter a number and see public information associated with it, such as the registered name, location, and carrier.
What is the phone number for T-Mobile prepaid customer service? ›Refill now: Use a credit or debit card to refill your account balance without logging into your account. Pay using the IVR: Dial *ADD from your T-Mobile device or call 1-877-720-5195. Support of a Care expert will result in a $5 payment support charge.
What is the 1-800-customer service for MetroPCS? ›Call 888-8metro8 (888-863-8768) or dial *611 from your Metro by T-Mobile phone. If your nearest Metro store is not open during these uncertain times and you'd like to pay in cash, you can purchase a prepaid Visa, MasterCard or AMEX gift card at your nearest grocery store and go online to make your payment.