The Importance Of Online Customer Reviews [Infographic] - Invesp (2024)

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How important are online customer reviews to shoppers? Very important, as it turns out. The fact is that 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations.

We’ve got many more fun, interesting facts that’ll help you see why your customer review is so important to other shoppers! Check out our infographic, “The Importance Of Online Customer Reviews,” to read more facts. Enjoy!

Infographic by-Invesp conversion optimization

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For nearly 9 in 10 consumers, an online review is as important as a personal recommendation.

Customers are likely to spend 31% more on a business with “excellent” reviews.

72% say that positive reviews make them trust a local business more

92% of users will use a local business if it has at least a 4-star rating

72% of consumers will take action only after reading a positive review

Reliability (27%), expertise (21%) & professionalism (18%) are the most important reputation traits for a local business

Estimated Number Of Online Reviews Customers Read Before Trusting A Business

86% of people will hesitate to purchase from a business that has negative online reviews.

On average, a one-star increase on Yelp leads to a 5 to 9% increase in a business’s revenue. At the same time, a single negative review can cost a business about 30 customers.

The number of reviews posted every minute by Yelp users is 26,380

The percentage of Yelp users that have made a purchase at a business they found on Yelp is 98%

The percentage of Yelp users that visit Yelp because they intend to make a purchase is 80%

How To Deal With Negative Reviews

When you receive a negative review, here’s what you should do:

• Respond Promptly
• Be real and admit your mistakes
• Correct inaccuracies
• Highlight your strengths
• Write like a person, not a corporation
• Take it offline
• Provide restitution if it’s warranted
• Ask loyal customers to share their experiences
• Be consistent
• Understand How Rating and Review Sites Work