You can use your existing T-Mobile voice line to make and receive calls on Amazon Alexa when your phone is off or not nearby. Use the steps below to get started.
On this page:
- Getting started
- Link your T-Mobile account to Alexa
- Manage device settings
- Alexa commands
- Having trouble?
Getting started
To link your T-Mobile account to Alexa, you will need:
- A T-Mobile account with a Voice line
- A T-Mobile ID (don't have a T-Mobile ID? Learn how to create one)
- An Amazon/Alexa account (need to set up your Amazon/Alexa account? Go to https://www.amazon.com/newuser to get started)
- Alexa Speakers (Gen 1 to present, Echo, Show, etc.)
- iOS 14 or Android 8.0 or newer smartphone to pair via Alexa app
Link your T-Mobile account to Alexa
To link using the T-Mobile with Alexa Skill...
To get started, you'll need to first link your T-Mobile phone number to your Alexa account.
- Open and sign in to the Alexa app.
- Select More> Settings > Communication.
- Under Accounts, select T-Mobileand follow the instructions to link your account.
To link using the settings in the Alexa app...
- Download and sign in to the Alexa app.
- Select More> Skills and Games.
- Select the Search icon in the top-left corner and enter "T-Mobile", then select T-Mobile with Alexa.
- Select Enable Skill.
- On the T-Mobile login page, enter the phone number or email address and password you used to create your T-Mobile ID, then select Sign in. You will be prompted to verify your account via text message with a T-Mobile verification code.
- Once verified, select the line you'd like to use for calling on Alexa and confirm your address for 911 calls.
To unlink your T-Mobile account...
- Within the Alexa app,More > Settings > Communications.
- Under Accounts, select T-Mobile > Disable Skill and follow the instructions to unlink your account. You can also search for the T-Mobile Skill in the Alexa Skill store to get started.
If your mobile number doesn't display when you attempt to link...
- Go tomyDIGITS.t-mobile.com.
- Sign in with the Primary Account Holder's T-Mobile ID.
- Choose the line that you wish to grant a user access to.
- ChooseAdd myselfto provide your T-Mobile ID with access to the line.
- Reattempt linking through Alexa app.
Manage device settings
Sync contacts
- Within the Alexa app, select theCommunicate tab.
- Select the Contactsicon.
- Select Sync.
Enable all calling or block incoming calls from settings
- Within the Alexa app, selectMore >SETTINGS > Communication > T-Mobile.
- Toggle on/off All Calling and Incoming Calling.
Choose a speaker to place and receive calls on
If you have multiple Alexa devices and want to specify which device to use for calls:
- Within the Alexa app, selectMore >SETTINGS > Communication > T-Mobile.
- Check which devices you'd like to allow calling on. Note: All speakers are selected by default.
Other Settings
- Within the Alexa app, selectMore >SETTINGS > Communication > T-Mobile.
- From here, you can make changes to other settings, like disabling the skill, editing your calling preference, and managing your emergency address.
Alexa Commands
To make a phone call...
Say, "Alexa, call [contact name or phone number]"
To answer a phone call...
Alexa will ring and announce the call / caller ID. Say "Alexa, answer call" or "Alexa, decline".
To call 911...
- Say, "Alexa, call 911"
- Alexa will share your e911 address with the operator prior to the operator answering the phone call
Having trouble?
Password issues
- If you reset your T-Mobile ID password, you will be logged out of T-Mobile with Alexa.
- An email and text message will be sent to the address and phone number registered to the T-Mobile ID that was linked to the Alexa speaker.
- You will need to log back in with your T-Mobile ID and link your line with Alexa.
Potential Errors
Use the table below to identify and help resolve potential Alexa errors.
# | Error/Description | Next steps |
1 | Already linked to an Alexa | The T-Mobile number can only be linked to one Alexa. Use a different number or unpair the line with the other Alexa. |
2 | Account type not supported | Prepaid, Business, Government, and Sprint accounts are not eligible.Contact us for additional support. |
3 | E911 failed to update | A valid e911 address is required. See Change your billing and e911 address to learn how to update your e911 address and try again. |
4 | Generic Error | Retry, thenContact usfor additional support. |
Amazon Support
Need help with Alexa skills or devices? Check out these Amazon Support resources.
- To get help with Alexa features or for troubleshooting support, seeAlexa Support.
- You can find support in the Alexa app under the Help & Feedback section. Download it on Android or iOS.
- For additional help related to Alexa or other Amazon apps or devices, contact Amazon Customer Serviceor call Amazon support at 877-375-9365.