Amazon is one of the world's largest retailers. Although most orders go off without a hitch, if a problem arises with your Amazon order, contacting customer service is the best way to fix it. Amazon customer service can help you initiate a return, change an order, and troubleshoot account issues.
Contacting Amazon isn't hard, although connecting to a real person can take some work. Here are the four best ways to contact Amazon, including a few connecting you with a real representative.
Use Amazon's Customer Service Help page
The quickest way to get help with an Amazon order or account is to visit the Customer Service page.
This page alone can probably solve the majority of your questions and issues. If you need help tracking down an order that hasn't arrived, starting a refund, reloading a gift card, managing details on your account, or troubleshooting devices, check out this page's help articles. Scroll down to "Other Topics and Help Sites" to find helpful information for your Amazon wedding registry or Amazon baby registry.
Call Amazon customer service
Amazon's customer service phone number is 1-888-280-4331, which is live 24 hours a day, seven days a week.
Like most major retailers, Amazon prefers that you use one of its automated customer support methods. Even if you call them directly, you'll speak with a bot before you hear from a real person. But if you keep digging, you'll eventually connect with a human.
This method also requires a cellphone connected to your Amazon account since you'll need to enter a verification code or click a link that gets texted to you.
If calling seems like a hassle, you can also use their online live chat.
Try Amazon's online live chat
Often, an online chat with an Amazon customer service rep is an easier way to contact Amazon and resolve an issue. Here's how to do it.
1. Head back to the Help page we talked about above, and select the Help with something else option near the top, under your list of recent orders, and then Something else again at the end of the list that appears.
2. When it asks what you need help with, select I need more help.
3. A new window will open, and Amazon's automated messenger bot will ask you what your issue is. Say, "Talk to a representative" until it presents you with the following options:
- Chat with an associate now: Talk with a customer service representative over chat.
- Request a phone call: Speak with someone on the phone.
If your preferred method of communication is social media, you can comment, tweet, or hashtag one of their several accounts. This isn't the most efficient way to reach them, but it can work if you're patient.
Amazon's customer service X account is @amazonhelp. Their Facebook page is www.facebook.com/Amazon. On Instagram, you can direct message at @amazon. And on Tiktok, they're — you guessed it —@amazon.
William Antonelli
Tech Reporter for Insider Reviews
William Antonelli (he/she/they) is a writer, editor, and organizer based in New York City. As a founding member of the Reference team, he helped grow Tech Reference (now part of Insider Reviews) from humble beginnings into a juggernaut that attracts over 20 million visits a month. Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more. He's also a go-to source for tech analysis on channels like Newsy, Cheddar, and NewsNation. You can find him on Twitter @DubsRewatcher, or reach him by email at [email protected].
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