Digital Banking transactions are now easier than ever before.
Key Benefits
No fee
Smart Pass is a free of charge service
Safe and Secure
Secure and convenient way of authorising online banking transactions
Touch ID Enabled
Smart Pass gives you the options to authorise transactions using your Touch ID\Face ID. No SMS required
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Registration Steps
The registration process has now been simplified for your convenient. Please click here to view our how-to video or you can follow the 6 easy steps below:
1. Log in to our Mobile App and tap on Activate Smart Pass
2. Answer secret questions
3. Enter the code received on your email
4. Enter the code received on your Mobile
5. Enter the 4-digit Smart Pass PIN of your choice
6. Smart Pass PIN activated successfully
After completing the activation steps, you can authorize your Online and Mobile Banking transactions with Smart Pass in seconds, through an encrypted and highly secure mechanism.
How to Authorize Mobile / Online transaction
Mobile
Instead of entering the SMS Authentication Code, you will be asked to enter the Smart Pass PIN to authorize transactions. It’s that simple! If you are not registered to Smart Pass, you will continue to use SMS Authentication Codes.
Online
If you are registered to Smart Pass, you will also be able to authorize transactions that started from the Online Banking Portal, without having to depend on SMS Authorization Codes. A notification is sent to your mobile device where Smart Pass is activated and after entering the Smart Pass PIN on the mobile device, the transaction is authorized.
You can authorize transactions through Smart Pass Token generation by following the steps below.
1. Tap on Smart Pass icon on the home screen
2. Enter your Smart Pass PIN
3. Get the token number generated
4. Input the token number generated in the box and confirm
If you didn’t receive the notification, you have an option to generate a Smart Pass token by just entering your Smart Pass PIN on your mobile device, and then type it on the Online Banking screen.
Frequently Asked Questions:
Smart Pass is a transaction authorisation method which ensures more security and convenience for your Online and Mobile transactions. With this new level of security, you do not need to wait for SMS authentication codes anymore to authorise your transactions. Smart Pass enables you to authorise your transactions with a 4-digit PIN of your choice that you define in the Smart Pass activation process.
Smart Pass is a free of charge service. Data fee due to utilisation and activation of Smart Pass will be charged by your operator.
No, you cannot use Smart Pass and SMS authentication code together. Once you activate Smart Pass, you will be authorising your transactions by entering your Smart Pass PIN and this will become your permanent method to authorise transactions.
If you have forgotten or blocked your Smart Pass PIN, you will need to select the “Forgot PIN” option, on the screen where you are requested to enter your Smart Pass PIN, to re-activate your Smart Pass.
Verification e-mail can take up to 4 minutes to be received so please wait for it to arrive & click on the option to resend this e-mail if you still haven’t received it.
In case you still do not receive an email entailing the Smart Pass verification code, please check your email address is correct on our systems through the mobile app & please call the call center on 600 599 995 to update your email address on our systems.
Smart Pass is a transaction authorisation method which ensures more security and convenience for your Online and Mobile transactions. Once you activate Smart Pass, you will be authorising your transactions by entering your Smart Pass PIN and this will become your permanent method to authorise transactions.
Smart Pass can be activated only on one mobile device or tablet. You will be able to authorise your transactions with your Smart Pass PIN only from the device where you did the activation. However, you will also be able to authorise transactions initiated from Online Banking by approving the transaction from your registered Mobile device, after entering the Smart Pass PIN.
You will need to activate Smart Pass on your new device. Once done, the Smart Pass configuration on your old device will be deactivated automatically.
If your phone is lost or stolen, please call 600 599 995.
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