Authorise your Online/Mobile Banking transactions instantly and securely without the need of waiting for the SMS Code.
What is Smart Pass?
Smart Pass is a new level of digital banking security feature that serves as a secure replacement for SMS Authentication Codes. Once you activate Smart Pass, you’ll be able to authorise all your Online and Mobile Banking transactions and requests instantly using a 4-digit PIN of your choice.
Smart Pass System Requirements
To successfully activate and use Smart Pass, please ensure that you’re using the latest version of the Emirates Islamic Mobile Banking App and that your mobile device or tablet meets the following requirements:
- Android version 5 or above versions/IOS 10.3 or above versions
- To learn which Android version is running on your device, go to Settings > About Device/Phone > Android version
- To know which IOS version is running on your device, go to Settings > General > About > Software Version
- The “Date and Time” settings on your device should be set as “Automatic”
Activating Smart Pass
Follow the steps below to activate Smart Pass on your device:
FAQs
Can I activate Smart Pass on multiple devices?
No, you can only activate Smart Pass on one mobile device or tablet at any given time. If you already have Smart Pass activated on a device, activating it on any other device will deactivate it on your first device.
How do I activate Smart Pass on a different device?
To activate Smart Pass on a different device, just download the Emirates Islamic Mobile App on the other device and follow the Smart Pass activation steps. Once you activate Smart Pass, it will be deactivated on the previous device.
Can multiple users activate Smart Pass on the same device?
No, each device can be configured with only one user’s Smart Pass activation.
Does Smart Pass get deactivated if my Online/Mobile Banking profile is blocked?
No, once you unblock your Online/Mobile Banking profile, you’ll be able to continue using Smart Pass.
Is there a limit to the number of times I can request a Smart Pass activation email or SMS Authentication Code?
You can request a new Authentication Code up to 3 times in 15 minutes. If you have already resent the Code 3 times, just wait for 15 minutes before requesting a new one.
What happens if I enter the wrong Smart Pass Authentication Code sent by email or SMS?
You will have 3 attempts to enter the correct Authentication Code. If you exceed these attempts, you will be logged out of Mobile Banking and will need to start the Smart Pass activation process again.
Can I use Smart Pass if I have touch ID/face ID enabled on my device?
Yes, if you enable your Touch ID/Face ID for Smart Pass, you will be authorising your transactions via your Touch ID/Face ID.
Is there any fee for using Smart Pass?
No, Smart Pass is a free of charge service.
I forgot/blocked my Smart Pass PIN. How can I reset it?
If you forgot/blocked your Smart Pass PIN, you need to re-activate your Smart Pass through Smart Pass menu on the Mobile Banking App. You can re-activate your Smart Pass PIN by selecting Forgot PIN/Reactivate on the screen where you are requested to enter your Smart Pass PIN.
What should I do if I'm not receiving the Authentication Code on my registered email address while activating Smart Pass?
Please ensure that your email address is correctly updated with the Bank. If your email address is correctly updated in our records and the Authentication Code is still not received, you may contact our 24-hour Call Centre on +971 600 599 995 for assistance.
