If your customers use PayPal as a payment method, then you might be eligible for PayPal Seller Protection. Seller Protection protects you from chargebacks, reversals, and claims for the full amount on eligible payments due to an unauthorized transaction or an item not received. Orders purchased through PayPal will have one of following Seller Protection ratings:
- Eligible: the order is protected by PayPal's Seller Protection for unauthorized payments and items not received.
- Ineligible: the order isn't protected by Seller Protection.
Eligibility criteria
To be eligible for Seller Protection you need to meet the requirements for the respective eligibility category.
If you edit an order after it's been deemed Eligible for PayPal Seller Protection, then the order is evaluated again. In some cases, the changes that you make can cause an order's eligibility rating to change.
Unauthorized transaction category
- The item must be a physical good that can be shipped, or a virtual good that meets intangible goods additional requirements.
- The item must be shipped to the same address that's listed on the transaction and order pages under Shipping address.
- You must respond to Paypal's request for documentation or other information promptly.
- The payment must be rated as Eligible on the transaction page for chargebacks.
- You must provide proof of delivery.
Item not received category
- The item must be a physical good that can be shipped, or a virtual good that meets intangible goods additional requirements.
- The item must be shipped to the same address that's listed on the transaction and order pages under Shipping address.
- You must respond to Paypal's request for documentation or other information promptly.
- The payment must be rated as Eligible on the transaction page for chargebacks.
- You must provide proof of delivery. Signature confirmation is required for orders of 750 USD or more.
Items not covered by PayPal Seller Protection
To learn which items and transactions aren't covered, refer to PayPal's list of items and transactions that aren't covered by Seller Protection.
