Last year, our customers made 268 million transfers
Worldwide
We’re in 200+ countries and territories
Reliable
We’ve been moving money for over 145 years
$80B annually
We make an average 31 transactions per second
Need help?
We’re always happy to help. Check out ourFAQsorcontactour Customer Care team on: 0700-34778-2668228(toll free phone number) or send an email to [email protected]
2Please use care when providing bank account information. Funds will bepaid into the bank account corresponding to account number you provide. The receiver’s account must be a local currency payout account. If you’re sending to a company or an institution, please provide the business’ name, bank account number, bank name, and bank routing number (SwiftBIC).
Direct to Bank deposit typically takes between 2 to 5 business days, but could vary, depending on country. Bill Payment may vary depending on the selected speed of delivery or the biller.
You can choose to send money straight to their bank account or for a cash pickup in minutes2 at a Western Union location. Send directly to their bank account3 in the United States. Send to any of our 55,000+ agent locations4 in the United States.
If money is transferred but not received, the sender should contact the bank or service used to initiate the transfer to track the transaction. They can also contact the recipient's bank to inquire if the funds have been received.
Money transfers are available for 90 days. If the receiver is unable to pick up the money transfer and it has been 90 days, contact Customer Care for the money transfer to be renewed and made available for payout. How long are the money transfer funds available for pickup?
Sending a Western Union money transfer costs $5 + 1% for any amount between $0 –$300.99 and $5 + 1.75% for amounts between $301 –$999.99 of the money transfer.
Western Union is one of the best known money transfer services on the planet and has a relatively high limit of 50,000 USD per day for verified account holders.
How can I find out if money is available for me to pick up? Just use the Track Transfer service on our website to track the status of your money transfer. All you need is the sender's name and the tracking number (MTCN).
“The Circular issued by the Central Bank of Nigeria (CBN) dated January 31, 2024, stipulates that ALL in-bound money transfers to Nigeria (via the above mentioned IMTOS) will be paid ONLY in Naira through a bank account or in cash at the prevailing rate in the Nigerian Foreign Exchange Market.”
International money transfers typically take between one and five business days, depending on the difference in time zones and exchange rates. Some countries are classified as “slow-to-pay” countries, meaning that money transfers may take longer (up to three weeks).
You can send an inmate funds electronically using Western Union's Quick Collect Program. Funds are received and processed seven days per week, including holidays. Funds sent between 7:00 a.m. - 9:00 p.m. EST are posted within 2-4 hours.
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