FAQs
How does PhonePe keep my payments safe? We assign a risk score to every transaction on the app. Transactions with high risk scores are automatically blocked, keeping your payment safe.
What is PhonePe protected? ›
The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. Further, you are responsible for maintaining the confidentiality and security of your login id and password. Please do not share your PhonePe login, password, and OTP details with anybody.
Is PhonePe 100% safe? ›
Secure & Compliant
PhonePe PG is PCI DSS compliant and offers data encryption, internal audits, and FRA capabilities, ensuring 100% secure transactions.
Is it safe to send money through PhonePe? ›
It is 100% safe and secure to use PhonePe for all your payment needs. However, there are a few points you should keep in my mind to ensure additional security of your money and your PhonePe account. The first step of this is to be aware of the different ways in which fraudsters and unauthorised users operate.
How to resolve security reasons in PhonePe? ›
Here's how to solve a PhonePe transaction failed due to security reasons:
- Method 1: Verify Account Information.
- Method 2: Verify Payment Limitations.
- Method 3: Clear App Cache and Data.
- Method 5: Disable VPN or Proxy.
- Method 6: Contact PhonePe Support.
- Additional Tips:
What is the disadvantage of PhonePe? ›
Due to technical problems, it can take up to 3 days. It also happens when you pay to a merchant, the message is displayed, payment successful. Your account is also debited for that number, but the receiver account is creditless. In certain cases, credit processing can take up to 24 hours.
Which is more secure, GPay or PhonePe? ›
Phonepe and Google pay both are safe, but phonepe has wallet option and Google Play doesn't. In India I suggest you to use phonepe. Because, in local areas so many people use phonepe.
Is PhonePe encrypted? ›
At PhonePe, we value your privacy and we ensure that the information that you share with us is secure and encrypted. We do not share your personal information with any PhonePe Switch merchants without your consent.
Can I transfer $50,000 through PhonePe at once? ›
The daily transaction limit for UPI transactions on PhonePe for users in India is ₹1 Lakh. In 24 hours you can send money only a maximum of 20 times on Phonepe. This means that you can transfer up to ₹1 lakh in a single day, which can be broken into a total of 20 transactions each day.
Which is more secure, PhonePe or Paytm? ›
Are PhonePe and Paytm secure for financial transactions? Yes, both PhonePe and Paytm prioritize security and employ measures such as biometric authentication, two-factor authentication, data encryption, and fraud detection to protect user data and financial transactions.
Can PhonePe be used internationally? Yes! When activated for international use, you can use PhonePe to make QR code payments from your Indian bank account to select merchants abroad. Here's a guide to using PhonePe to make international payments when traveling abroad.
Which is the most secure payment app in India? ›
Among India's safest UPI payment apps, PhonePe, Google Pay, Paytm, BHIM UPI, and Amazon Pay are considered the best choices. These apps have robust security features and are widely trusted by users for their reliability in handling UPI transactions.
Is PhonePe safe for credit card payment? ›
PhonePe would never store your Card authorization credentials such as OTPs, CVVs, 3D-Secure Password, ATM PIN etc. and cannot process transactions without Your authorization.
How do I secure my PhonePe app? ›
To secure your PhonePe account:
- Avoid sharing your personal information, such as your OTP, password or BHIM UPI PIN.
- Set a password for your PhonePe account, if not already set.
- Enable screen lock by tapping your profile picture and then tapping Enable Screen lock.
What is PhonePe protect? ›
How does PhonePe keep my payments safe? We assign a risk score to every transaction on the app. Transactions with high risk scores are automatically blocked, keeping your payment safe.
How do I block all payments on PhonePe? ›
If you wish to block your PhonePe account, you can do so by raising a request with us. To raise this request, tap here and proceed with the verification. Note: You'll need to share the below details for us to complete the verification.
Is it safe to invest through PhonePe? ›
Yes, it is safe to invest in PhonePe Mutual Funds. The app uses 128-bit SSL encryption to ensure that your transactions and personal information are secure. Moreover, the mutual funds offered through PhonePe are managed by registered and regulated asset management companies. Q.
Can we get our money back from PhonePe? ›
You can report your issue and request a refund in PhonePe. . . . Take the screenshot of tehe incorrect transaction and raise the issue in the customer care support. ( 0807-242-8858)of GPay, PhonePe, Paytm or the UPI (available 24/7) app through which you transferred the money.
Why are people using PhonePe? ›
The PhonePe app is accessible in 11 Indian languages. It enables users to perform various financial transactions such as sending and receiving money, recharging mobile and DTH, making utility payments, conducting in-store payments.
What is PhonePe app used for? ›
PhonePe is a mobile payment platform using which you can transfer money using UPI, recharge phone numbers, pay utility bills, etc. PhonePe works on the Unified Payment Interface (UPI) system and all you need is to feed in your bank account details and create a UPI ID.