Payment, Financing, Refunds and VAT - Shopping Help (2024)

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Tax rate

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In accordance with state and local law, your online purchases from Apple will be taxed using the applicable sales tax or seller's use tax rate for your shipping address, or the Apple Store address where the item is picked up.

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The tax listed during checkout is only an estimate. In California and Rhode Island, sales tax is collected on the unbundled price of the iPhone.

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Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.

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Tax-exempt orders

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To place an order on behalf of a tax-exempt organization or individual, please call an Apple Store Specialist at 1‑800‑MY‑APPLE. You will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.\n

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Note, for corporate tax-exempt purchases, only corporate-issued credit cards for the applicable tax-exempt organization will be accepted as a method of payment (i.e., no cash, personal check, or personal credit cards will be accepted).

","id":"tax"},"first":false,"even":false,"position":2,"last":false},{"index":2,"value":{"link":null,"header":"Education Pricing","description":"

Apple offers special pricing to students, teachers, administrators, and staff members. We also offer special pricing for home-schooling programs, pre-kindergarten, and purchases made on behalf of students.\n

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If you live in the U.S., visit the U.S. Apple Store for Education to place your order for reduced prices on the full range of Mac computers, plus select third-party products. Please note that only orders placed on your country’s or region’s Apple Education site are eligible for the special education pricing.

","id":"education"},"first":false,"even":true,"position":3,"last":false},{"index":3,"value":{"link":null,"header":"U.S. Government Pricing","description":"

Apple offers special pricing to local, state, and federal government employees and agencies. Visit our online Apple Government Stores (Opens in a new window) to view reduced prices. Please note that only orders placed on our online Apple Government Stores (Opens in a new window) are eligible for the government pricing.\n

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Shop for yourself

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Federal Employee Store

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Apple's Federal Government Employee Purchase Program (Opens in a new window) offers special pricing for the following U.S. Federal Government employees who want to purchase Apple products for personal use:

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  • Current and retired
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  • Contractors
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  • Family members
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Current, former, retired members, and family members of the following government entities are eligible:

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  • U.S. Military
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  • National Guard
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  • Reserve
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State and Local Government Employees

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Apple's State and Local Government Employee Purchase Program (Opens in a new window) offers special pricing for employees of State and Local Government Agencies who want to purchase Apple products for personal use.\n

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Shop for your agency

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GSA Schedule and Federal Contracts

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Purchase Apple products on GSA schedules (Opens in a new window) or other government contracts.\n

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Federal SmartPay Store

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Use Apple's Federal SmartPay Store (Opens in a new window) to purchase Apple and third-party products using a federally issued SmartPay credit card.\n

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State and Local Government Store

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Use Apple's State and Local Government Store (Opens in a new window) to purchase Apple and third-party products using terms with Apple or via procurement card.\n

","id":"government"},"first":false,"even":false,"position":4,"last":false},{"index":4,"value":{"link":null,"header":"Promotions, Rebates, and Coupons","description":"

Visit the Product Promotions (Opens in a new window) homepage for a list of limited-time offers and to learn more about how to qualify as well as review any Terms and Conditions for each promotion.

\n","id":"promotions"},"first":false,"even":true,"position":5,"last":true}],"size":5}}}; window.pageLevelData.helpTopSection = {"helpDetailsTopSection":"

Read about the variety of payment options you can choose from when you purchase from apple.com, and learn how the tax on your order is calculated. Also, get more information about special pricing, offers, promotions, and other great deals with limited time availability.

"}; window.pageLevelData.eolOverlay = "

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Looking for something?

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We thought so. The page you’re looking for, however, is no longer available at apple.com.

We do have some similar information to share with you.

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";
Payment, Financing, Refunds and VAT - Shopping Help (2024)

FAQs

How can I see exactly what Apple is charging me for? ›

View your purchase history for the App Store and other Apple media services
  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. A list of your recent purchases appears. If you're not sure what you were charged for but you know the amount of the charge, search for the amount.
Apr 15, 2024

Why is Apple Services charging me? ›

What can be labeled as Apple Services transactions. Music, movies, TV shows, stickers, books, and app purchases (from the iTunes Store, App Store, and Book Store). These are billed at the time of purchase. They can also include in-app purchases, pre-ordered music or movies, and subscriptions that automatically renew.

How do I contact Apple about unauthorized charges? ›

You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases." Once here, you'll be given a variety of avenues through which you can contact Apple.

How to dispute an Apple subscription charge? ›

How to request a refund
  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit.
Mar 7, 2024

What is the Apple Bill 866-712-7753? ›

This is a scam phone number. It is not Apple billing you. Your payment method (credit/debit card) has been compromised and the scammers are disguising the charges.

Can I dispute an Apple Pay transaction with my bank? ›

Can I dispute charges that are made through Apple Pay? Yes you can.

Why did Apple charge me $92? ›

Over the weekend, Apple users finally began receiving their piece of the 'batterygate' settlement in the form of $92 payments, as first reported by MacRumors. Apple admitted to slowing down old iPhones back in 2017 without notifying users, saying it was part of delivering “the best experience for customers.”

Why is Apple charging me .99 a month? ›

What is this recurring 99 cent charge Apple. Also note that there is an iCloud storage plan, for 50GB of storage, that is priced at 99¢. You can go to Settings > [username] > iCloud > Manage iCloud Storage to see if you have the 50GB plan.

Does Apple refund accidental subscriptions? ›

Fortunately, you can still cancel your Apple subscriptions and refund charges if you have been billed accidentally or if the content you bought doesn't work as expected.

How can I contact Apple customer service? ›

Can you dispute a subscription payment? ›

If the company fails to respond or refuses to provide a refund, you can try disputing the charge with your credit card issuer. You may be able to do so via: Phone support (the number is typically located at the back of your credit card or on your credit card statement)

What is my iPhone charging? ›

The battery icon in the top-right corner shows the battery level or charging status. When you're syncing or using iPhone, it may take longer to charge the battery.

What does Apple charge 2.99 for? ›

You are paying for iCloud storage, which is separate from the local iPhone storage that you can check in the General settings. You must navigate to Settings > Your Name > iCloud to check your iCloud storage.

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