Microsoft Authenticator App Not Sending Verification Code - Microsoft Q&A (2024)

FAQs

Microsoft Authenticator App Not Sending Verification Code - Microsoft Q&A? ›

The Microsoft Authenticator app requires an internet connection to send verification codes. Check if the app has the necessary permissions to send notifications. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications.

Go to your device's Settings and make sure push notifications are enabled and you have network connectivity. You can also remove your account and attempt the sign-in again. If you are still not able to add your account, please contact Support for personal accounts or reach out to your IT admin for work/school accounts.

Check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address. Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Open Settings and tap Notifications. Tap Authenticator and make sure the "Allow Notifications" switch is on. Similarly, make sure you're not in Do Not Disturb mode, as this will block notifications.

Phone Settings: Make sure that your phone's SMS settings are not blocking or filtering messages from unknown or spam sources. Sometimes, these settings can prevent you from receiving codes. Try a Different Browser: If you're using a web browser for the login, try a different one.

Sign in to an application or service such as Microsoft 365 using your username and password. Microsoft sends a notification to the Microsoft Authenticator app on your device. Open the notification on your phone and select the Verify key.

The Microsoft Authenticator app requires an internet connection to send verification codes. Check if the app has the necessary permissions to send notifications. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications.

Causes of Not Receiving Verification Code Texts on Android

You provided the wrong phone number. Your inbox is full. Your phone is set to block messages from unknown senders. Your phone carrier is blocking the message.

If your answer is affirmative, these codes are usually sent instantly. However, it is important to mention that if this code you are trying to receive is to verify your identity, Microsoft only sends the code as long as you're inserting the correct previously associated phone number.

Why is Microsoft Authenticator not working on iPhone? ›

Check for Updates: Make sure both the Teams app and the Authenticator app on your iPhone are up to date. Sometimes, outdated apps can cause compatibility issues. Restart Your iPhone: Try restarting your iPhone to see if it resolves the issue. Sometimes, a simple restart can fix minor software glitches.

On an Android device, tap Settings > Notifications > App settings and make sure Authenticator is turned on. If you get an expired notification, make sure the device's Date & time are correct. Tap Settings > System > Date and time and make sure Automatic time and date and Automatic time zone are turned on.

Go to "Settings," then "Apps," find the Authenticator app, and make sure that notifications are enabled. Restart the app: Try closing the Authenticator app and reopening it. This may help reset the app and prompt it to start asking for approval again.

the authenticator app needs an internet connection to generate codes. If you're having trouble connecting to the internet, try restarting your device or switching to a different network. note: The authenticator app relies on the time and date on your device to generate codes.

1: Double-check that your phone is capable of receiving SMS (text) messages. If not, and you only receive messages via a texting app, then the code will not be able to arrive! -If your device currently does not have SMS capabilities, we recommend using a different device with these capabilities to verify your account.

Try resetting your network connections if you're still not receiving verification code texts on your iPhone 15 or other models. This will erase your Wi-Fi network passwords and cellular settings, so make sure you have backed up your information before you continue. Open Settings > General > Reset.

On your mobile device, open Authenticator, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

I see, What I could suggest you do is,Try to restart your device and try to access it again. the authenticator app needs an internet connection to generate codes. If you're having trouble connecting to the internet, try restarting your device or switching to a different network.