MSU is deploying Ivanti for several reasons:
REMOTE ASSISTANCE / EFFICIENCY
UIT strives to provide the best user experience. With the user's consent and Ivanti Remote Assistance, Service Desk analysts can see exactly what the customer sees. This allows them to provide help instantly, over the phone. Field technicians can thus be deployed more quickly to attend to urgent hardware and software issues that require a physical presence.
ASSET MANAGEMENT
All workstations with the Ivanti Agent provide valuable inventory data about the machines they are installed on; such as: available storage, total RAM, and age of hardware. This will allow UIT staff and our local support partners to more effectively manage the workstation management lifecycle.
SECURITY
Ivanti will enable UIT and your departmental IT support staff to address vulnerabilities remotely and quickly. Ivanti can install software patches in a matter of a few days, or remotely change workstation settings to counter recently discovered security holes.
SOFTWARE UPDATES
The Ivanti Agent, combined with patch management, can ensure that all applications are up to date with the latest security fixes. Ivanti can update a variety of products from many vendors.
REPORTING
Site administrators using Ivanti can create customized, detailed reports regarding departmental hardware and software assets.
