Introduction to SAP and the Digital Landscape (Part-1) (2024)

In this module, you learned about the three main facets of digital transformation: business process, business model, and organization and cultural transformation. Digital transformation is underpinned by ERP solutions, advanced analytics, and cloud-based infrastructure.

ERP solutions allow business applications to talk to each other and share a common database.

Advanced analytics empowers business leaders with data-generated insights so they can act decisively. Data analytics and data science help businesses generate insights from massive volumes of disparate data. You learned about the different data types — structured, somewhat-structured, and unstructured.

Cloud-based infrastructure enables organizations to scale as needed and rapidly change or automate workflows. Cloud computing delivers services such as data storage, security, networking, software applications, and business intelligence via the Internet on a subscription basis. The cloud can be classified based on the service models, including SaaS, PaaS, and IaaS. It is also categorized based on private, public, and hybrid deployment models.

To develop a deep understanding of customer needs and wants, businesses must map customer journeys with their brand across all touch points. This helps businesses create a consistent, efficient, seamless, and personalized customer experience.

Businesses can use AI for process automation at all stages to become more efficient and adapt to change. In this module, you learned about some of the guiding principles designed by SAP to steer the development and deployment of AI software.

You also learned about the risk factors and need for data security, privacy, and information security.