I had a trial, but it’s been cancelled. How can I get it back / what can I do? (2024)

FAQs

What happens when you cancel a free trial? ›

Your free trial offer has a time limit. Once the deadline to cancel passes, you may be on the hook for more products or services and more payments. Monitor your credit and debit card statements. That way you'll know right away if you're being charged for something you didn't order.

Here's what to do: Contact the merchant directly for help to sort out the situation. If that doesn't work – call your credit card company to dispute the charge. Your goal is to have the credit card company reverse the charge because you didn't actively order the additional merchandise.

If the company fails to respond or refuses to provide a refund, you can try disputing the charge with your credit card issuer. You may be able to do so via: Phone support (the number is typically located at the back of your credit card or on your credit card statement) Email.

Purchased Through Google Play

On your Android device, go to Subscriptions in Google Play. Select the Lose It! subscription you want to cancel. Tap Cancel Subscription.

It depends. Usually a free trial has some sort of a self-destruct so that you cannot use it beyond a certain time. If you are circumventing that system, then you are violating the usage agreement. But if there is no such agreement in place, then you can use the software indefinitely, and there is no problem with that.

Some free trials are totally free for a limited time, while others are free for a subscription delay. With the latter, typically a credit card is required and billing begins automatically after the trial period ends.

Simply put — a SaaS reverse trial is a combination of a free trial and a freemium plan. The reverse trial pricing model puts free users in a timed free trial (usually 14 to 30 days) with access to all paid capabilities. Once the trial ends, they revert to a freemium plan with limited features.

If someone owes you money under a promissory note or loan agreement, you can file a civil lawsuit to recover it. Under Order 37 of the Civil Procedure Code (CPC), you can bring a summary suit, which is a quicker and more efficient way to handle such cases.

Use promotions to create a sense of urgency

Make trial users an offer they can't refuse. For example, offer a 25% discount if they upgrade their free plan before their trial ends. Add a time limit to the offer to instill a sense of urgency to try out the paid plan “before the offer expires.”

While some companies may offer this type of money-back guarantee, subscription payments are generally non-refundable. There may be exceptions for specific regions or situations, such as when: You're experiencing significant technical issues. The product or service is different than advertised.

How do I cancel my free trial now? ›

Want to cancel a membership, Boost or Ultra Boost? Head to NOW Membership, hit Cancel membership next to the one you don't want any more, then follow the onscreen steps.

Duration: Free trials have a set duration during which customers can use the product or service at no cost. This duration can vary widely, but it's typically a limited period, such as 7 days, 14 days, or 30 days.

‍To cancel your Membership, select “Chat with us” to chat with our Digital Ambassador, Halo, and take care of this in just a few seconds. If you are on a trial period, you will not be charged if you cancel before the last day of your trial.

Typical free trial periods can range from a few days to several weeks. Common durations include 7 days, 14 days, and 30 days. However, some businesses offer longer trials of 60 or 90 days, especially for more complex or higher-priced offerings.