HSBC Global Money Account FAQs - HSBC Expat (2024)

The Global Money Account is a mobile-only account that can be used to handle up to 19 currencies securely from your HSBC Expat Mobile Banking app.

It's also an easy-to-use payment service that lets you deposit money, convert it and send it to HSBC customers and other banks globally.

If you have one of the accounts mentioned below, you may be eligible to open a Global Money Account:

1. An eligible and active account in your sole name (see list of eligible accounts below)

OR

2. An eligible and active account in joint names, where only one signature is required.

The following accounts are eligible for moving funds into a Global Money Account:

• Expat Bank Account
• Online Bonus Saver
• Quarterly Bonus Saver
• Currency Savings Account
• Little Expat Savings
• 30 Day Notice Account
• Online Saver Account
• Saver Account

You can only hold one Global Money Account at a time across all HSBC markets.

If you wish to hold your Global Money Account in your local market, you will first need to close your HSBC Expat Global Money Account. To close your account, please give us a call on +44 1534 616313.

Key features that differentiate a Global Money Account from your traditional bank account:

• it is only available on the HSBC Expat Mobile Banking app. This means that you can only make payments and view your balances on your mobile device, not on a desktop
• you can add funds to your wallet from your HSBC Expat current and savings accounts
• cheques and cash cannot be directly deposited into this account. You can only transfer in/out of the account using an eligible account (see 'Who can open a Global Money account?')

At this time, Global Money accounts cannot receive payments from outside of HSBC Expat or from other customers.

Money you move into your Global Money Account is held by HSBC Expat which is a division of HSBC Bank plc, Jersey branch.

This means that funds will be subject to the Jersey Bank Depositor Compensation Scheme which offers protection for eligible deposits of up to £50,000.

The maximum amount of compensation in any 5-year period is capped at £100,000,000.Full details of the scheme and banking groups covered are available on the States of Jersey website at gov.je/dcs, or on request.

The following currencies are available to hold in your Global Money Account.More currencies will be added over time, so be sure to check back periodically.

British pound sterling (GBP), United States dollar (USD), Euro (EUR), Hong Kong dollar (HKD), United Arab Emirates dirham (AED), Australian dollar (AUD), Canadian dollar (CAD), Chinese yuan renminbi (CNY), Czech Koruna (CZK), Danish krone (DKK), Japanese yen (JPY), New Zealand dollar (NZD), Norwegian krone (NOK), Singapore dollar (SGD), South African rand (ZAR), Swedish krona (SEK), Swiss franc (CHF), Polish Zloty (PLN) and Thai Baht (THB).

You can find and download your monthly statements in the app.Just tap on your Global Money Account, select View more and then View statements. You can also view your transaction history under your account activity.

If you think your statement or transaction history is wrong (whether by error or suspected fraud) please notify us immediately.

If you do not notify us within 30 days of the date of the statement on which the error or problem occurred, you may be liable for the affected transactions or any subsequent transfers.