How to Request a Refund for Apple Subscriptions: Easy Guide (2024)

Written byRain Kengly

Last Updated: March 11, 2023Fact Checked

Things You Should Know

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1. 1

   Go to https://reportaproblem.apple.com/ in a web browser. You can use a desktop or mobile browser.^[1]

   • Refunding a subscription will result in loss of subscription access.
   • You can only refund a subscription if the charge goes through; if it's still pending, you won't be able to request a refund yet.
2. 2

   Enter your Apple ID. Use the Apple ID associated with the subscription you want to refund.

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3. 3

   Enter your password. If you forgot your password, you can reset it.

   • If you have two-factor authentication on, you'll be asked to approve your login on another device. Enter the code into the field.
4. 4

   Click the drop-down menu and select Request a refund. This is the menu underneath What can we help you with?

   • A new field will appear with Tell us more….

   See Also

   Automatic renewal should be easy to cancel, but many aren’t, and it’s against the lawHow to stop subscriptions you never orderedContract renewal process: management and top tipsCalifornia’s Automatic Renewal Law | Tauler Smith LLP
5. 5

   Click the drop-down menu and select a reason. Choose the reason that fits your scenario. You can select:

   • I didn't mean to buy this
   • A child/minor made purchases(s) without permission
   • I didn't mean to sign up for a subscription(s)
   • I didn't intend to renew a subscription(s)
   • My purchase doesn't work as expected
   • In-app purchase not received
   • Other
6. 6

   Click Next. You'll see a list of current and past subscriptions.

7. 7

   Select the subscription, then click Submit. This is the blue button at the top.

   • If you see Next instead of submit, click it. In the text field, explain your situation further. Click Submit.
   • Wait at least 48 hours for an update. You'll receive an email back from Apple.
   • You can also cancel an iTunes subscription on PC or Mac or dispute iTunes charges.

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Download Article

1. 1

   Go to https://reportaproblem.apple.com/ in a web browser. You can use a desktop or mobile browser.^[2]

2. 2

   Enter your Apple ID and password. Use the account you used to request the refund.

3. 3

   Click Check Status of Claims. This will be towards the top in blue text.

   • If you don't see this, you don't have any active claims open.
4. 4

   View your status. You'll see your claim, claim date, and status.

   • Click the down arrow to expand the information. If you see Pending, Apple is still reviewing your request.
   • If it's been over 48 hours and the status hasn't changed, you may need to contact Apple.
   • To manage your current subscriptions, open the Settings app on your iPhone or iPad. Tap your Apple ID → Subscriptions.
     • To cancel a subscription, tap a subscription, then Cancel Subscription.

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