How OTPs are Securing Credit Card Transactions In India - Kotak Bank (2024)

01 DECEMBER, 2022

How Are Credit Card Transactions Secured in India with OTPs?

Digital payments are widely available in India and have encouraged cashless transactions. "Faceless, Paperless, and Cashless" is one of the objectives of the Government of India's flagship initiative, Digital India. Credit cards and debit cards, along with UPI, have a significant role in this initiative.

Credit card transactions cannot be completed without an OTP. The bank sends a temporary OTP of four to six digits to your registered phone number to authenticate a credit card transaction.

You must input the OTP into the payment gateway when the message pops out on your screen. It is typically valid for up to 8–10 minutes. The bank approves the credit card transaction once you have validated the OTP. The bank or credit card provider will block your credit card when you input the incorrect OTP more than three times. This is to ensure that your credit card remains safe in case of theft or loss.

Uses of OTP When Using a Credit Card

All of your financial and credit card online transactions have an additional layer of protection due to the 4 or 6-digit OTP number. Any transaction carried out without an OTP is problematic since it removes the additional layer of protection that your card has.

Transactions Requiring OTP For Credit Card Payments

You need OTP for payments through credit cards for the following transactions.

Online Transactions

We all enjoy shopping online these days. As a result, using a credit card to make purchases has also become widely popular. One security feature on your credit cards is the Card Verification Value (CVV), which lowers the risk of fraudulent transactions. But if someone has your card details, this level of security can easily be compromised.

Therefore, OTP can avoid such occurrences because the bank only shares it on the customer's registered email address or mobile number, making your credit card online transaction more secure and confidential.

Payment of Utility Bills

Using your credit card to pay for your utilities is a simple method to manage your spending and make timely bill payments. Utility bills can be regularly paid with a credit card by using an automated bill payment feature.

Nevertheless, it is essential to remember that credit card payments require an OTP for authorisation.

Repayment of Loans

Repay your college loans, mortgages, or car loans using credit cards. EMI Payments help you to monitor your monthly repayments. The OTP feature helps confirm that the payment is approved by the individual and not a third party.

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Benefits of Using an OTP For Credit Card Transactions

Let's discuss the importance of OTPs and how a credit card owner might profit from them.

  • One-Password Solution

One-password solutions are offered to customers through OTPs. They remove the challenge of remembering passwords.

  • Additional Layer of Protection

No one can use your credit card unless they enter the OTP sent to your registered mobile number or email address.

  • Aids in Keeping You Alert

When someone tries to use your credit card, you’ll receive an OTP to authorise the transaction. In this case, notify the bank immediately and block your card.

  • Simple Process

Using an OTP to validate your credit card online transaction is a simple process that takes a few seconds only.

Can We Use a Credit Card Without an OTP?

It is always suggested to use an OTP to keep your transactions under the cover of an additional level of protection. However, a few methods exist for using a credit card without an OTP. The details for such cases are mentioned below.

  • Swipe the credit card at the POS terminals and enter the 4-digit PIN while making an offline purchase. The only assurance for approving the transactions will consist of your credit card PIN.
  • During online transactions, OTP is not considered for second-level security at the payment gateways to complete a credit card online transaction.
  • International credit card transactions without OTP can be possible when the payment gateway you’re using has permitted the same. Your credit or debit card can be used to make international purchases without an OTP authentication. This is because only domestic transactions are subject to the RBI's OTP authentication. Its directive does not regulate international payments. Therefore, the smart move in this situation is to either disable international transactions or selectively permit them when necessary.

How to Use Credit Card OTPs? - Dos and Don'ts

The Dos and Don'ts of using credit card OTPs have been discussed below.

Dos of Using Credit Card OTPs

  • The website on which you are entering the OTP must use reliable and secure encrypted communications. So the best thing is to make sure the website begins with HTTPS://.
  • Using a firewall and antivirus software that is up to date is essential while using a credit card OTP.

Don'ts of Using Credit Card OTPs

  • Responding to emails that request personal information, such as your credit card or bank account number, is never a good idea.
  • Your credit card information, including the CVV number, PIN, expiration date, and OTP, should never be shared with anybody.

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Conclusion

Digital payments are rising in India. The use of OTP for credit card transactions has proven to be of great value to credit card users. OTP adds extra protection to credit card transactions by verifying the payment processing using a private, randomly generated password.

How OTPs are Securing Credit Card Transactions In India - Kotak Bank (2024)

FAQs

How OTPs are Securing Credit Card Transactions In India - Kotak Bank? ›

The bank sends a temporary OTP of four to six digits to your registered phone number to authenticate a credit card transaction. You must input the OTP into the payment gateway when the message pops out on your screen. It is typically valid for up to 8–10 minutes.

Is OTP required for credit card transactions? ›

In order to prevent unauthorised transactions on credit cards, the Reserve Bank of India (RBI) has mandated the use of OTPs as a security measure. This is why credit card transactions typically require a one-time password or OTP for authentication, particularly when it comes to online transactions.

What is the OTP for credit card online payment? ›

One-time Password or OTP is a numerical code sent to your Registered Mobile Number (RMN) while you make online Credit Card transactions. The code comprises a four to six digit passcode randomly generated through automated software when your bank or Credit Card company receives the transaction request.

How do I set up OTP on my credit card? ›

IVR
  1. Step 1 : Enter Last 4 digits of your credit card followed by hash (#)
  2. Step 2 : Dial 1 to generate Credit card Pin.
  3. Step 3 : Again Dial 1 when prompted to "Generate a One Time Password" (OTP) to your mobile as an SMS.
  4. Step 4 : Type the OTP (6 digit)

How to get credit card OTP on email Kotak? ›

Get started with OTP:
  1. Go to the online merchant page and enter your Card details.
  2. Click on 'Generate an OTP' option.
  3. A 6-digit OTP will be sent to your registered mobile number/e-mail ID.
  4. Enter the OTP in the space provided.

Can I pay with credit card without OTP? ›

Can We Use a Credit Card Without an OTP?
  1. Swipe the credit card at the POS terminals and enter the 4-digit PIN while making an offline purchase. ...
  2. During online transactions, OTP is not considered for second-level security at the payment gateways to complete a credit card online transaction.

Why am I not getting OTP for credit card payment? ›

I have not received the One Time Password (OTP) for a credit card transaction. What do I do? In case you have not received One Time Password (OTP) within 30 seconds, you can request for another OTP by pressing the “Resend OTP” number. Try after some time in case you are facing some network issue.

Can you do online transaction without OTP? ›

Biometric Authentication:

Some payment gateways are embracing biometric authentication methods, such as fingerprint scanning or facial recognition. This eliminates the need for OTPs, offering a more seamless and user-friendly experience.

Who gets OTP for add on credit card? ›

The add-on cardholders with different credit card numbers will get the OTP on the registered mobile number.

What is OTP in credit transaction? ›

Short for One Time Password, an OTP code number is a numeric code delivered to your registered mobile number when making a payment. OTP meaning in banking is simple – it is a unique series of random numbers to validate each transaction. However, these numbers are only valid for a few minutes.

What is an OTP account in Kotak Mahindra bank? ›

OTP is a numeric or alphanumeric code a customer receives on their registered mobile number or email address to authenticate a credit card transaction. It is an efficient way to ensure the genuine cardholder has initiated a credit card transaction.

Why am I not receiving OTP from Kotak Mahindra bank? ›

OTPs are sent to your phone instead of your email. Please look for an SMS on your registered phone number for the same. You should receive the OTP on your phone within 3 minutes but, in case you don't simply get in touch with us on 1-800-209-9191 from Mon-Sat between 8:30 AM to 6:00 PM.

What is the OTP number on a credit card? ›

One-Time PIN (OTP) is a randomly generated 6-digit code which is a stronger method of authenticating your activities on Card Services. Each time you access Card Services, you'll be required to enter an OTP.

Is OTP required for international credit card transactions? ›

Your credit or debit card can be used to make international purchases without an OTP authentication. This is because only domestic transactions are subject to the RBI's OTP authentication. Its directive does not regulate international payments.

Can I get credit card OTP on email? ›

Where will I receive the One Time Password (OTP)? You will receive the OTP for all your online transactions on the mobile no. & e-mail id registered for your SBI Credit Card.

How can I activate Kotak credit card by SMS? ›

Activate Card Via SMS

Send an SMS to 9971056767 or 5676788 from your registered mobile number.

Is OTP required for all transactions? ›

User convenience: To ensure a smooth user experience, OTPs are typically reserved for transactions where extra security is essential. Regulatory requirements: Certain regulations may dictate when OTPs are necessary, especially for online transactions requiring strong customer authentication.

Do all online transactions require OTP? ›

OTP is required for all online credit card transactions and some physical transactions where the sum exceeds a particular amount.

Is OTP mandatory? ›

OTP is a six-digit numerical code sent in real time as SMS to your registered mobile number while performing the transaction. OTP is mandatory for authorizing the following transactions: Registration of beneficiary bank accounts of other banks.

How can I spend my card without OTP? ›

Certain payment gateways, like Google Pay or Visa Safe Click, offer the option of making transactions without requiring an OTP under specific conditions. To use this feature, you'll typically need to have a verified account with the payment gateway and have opted into OTP-less transactions.

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