Plaid, one of our third party connectors, can help you get your expenses automatically imported from your bank accounts, credit cards, and PayPal accounts (crypto, investment, loan, and line of credit accounts will not be imported). These transactions are imported into your account through a mix of data sharing methods like Open Banking and data extraction depending on the financial institution.
All accounts you set up will appear in the Bank Connections section, and any newly imported expenses (up to 90 days of activity) will appear in the Expenses section for you.
Add a Bank
- Before beginning, ensure you’re using the correct steps by confirming which partner supports connections for your country here
- Using a web browser, select the Bank Connections section
- Then select the Connect My Bank button
- Read the Before You Connect pop-up about selecting the accounts to start importing transactions, then select Let’s Go to continue
- A pop-up will appear letting you know about Plaid linking to your bank, select Continue to confirm
- Select your bank or enter in your bank’s name in the search bar
- Make sure the result matches the URL you normally log into your bank with online, and select the result
- Enter your bank’s login credentials and select Submit
- Plaid will send your credentials to the bank and authorize with their servers, this can take a few minutes
- Verify your identity if prompted to by answering any security questions - select the Next or the Answer button as needed
- Once all verification is complete, Plaid will send this over to your bank, this can take a few minutes
- Next, scroll and select the account(s) you want to import transactions from
- Select Continue
- A pop-up will ask you to how far back to import expenses from - choose between Today, 7 Days ago, 30 Days ago, 90 Days ago, or Custom
- Then select Done.
Your account(s) will now be connected, and take up to 30 minutes to initially import new transactions (up to 90 days of activity) into your Expenses section. The connection(s) will refresh every 4-12 hours or so for new expenses, depending on the bank.
To look for expenses that have not been assigned a category, select the Advanced Search button and chooseUncategorized Expenses in the Category field, and selectApply.
We recommend checking your bank connections on a regular basis to ensure your expenses are consistently importing with no errors or actions required by you.
FAQs
How do I troubleshoot my bank connection to bring in missing or new expenses?
- Select the Bank Connections section
- Under the bank account that's experiencing an issue, select the Reconnect link. Stay on the page or leave it open and come back later to review the results of the new reconnection attempt.
How do I disconnect my bank?
Note that disconnecting a bank will not remove expenses that have already been imported in for that account. To disconnect, follow these steps:
- Select the Bank Connections section
- Then select the bank itself to show the connected accounts
- Next to the account you want to remove, select the Disconnect link.
If you're trying to re-add this bank, there is a chance of duplicate expenses being imported in again upon connection. We recommend checking your Expenses section afterwards to delete any duplicates that appear.
Can I use bank connections to add other logins to other accounts from the same bank?
Currently Plaid can only store one set of login credentials for one financial institution at a time. If you have multiple logins with the same financial institution, Plaid will only be able to connect to one of your logins.
FAQs
Your bank needs you to take a specific action: log into your online or mobile banking service and check for notifications which may mean actions need to be completed before you have full, normal use of your account. Once you've cleared these up, you should be good to go with Plaid again.
Why did Plaid stop supporting my bank? ›
In cases where Plaid has previously supported an integration with a financial institution, but can no longer reliably connect or access data, we may remove an institution from our search flow for a period of time or indefinitely.
Does FreshBooks use Plaid? ›
Automatic expense importing, also known as bank import, is made possible through our third party connectors Plaid, Salt Edge and Yodlee, which support most major bank and credit card accounts worldwide.
Does FreshBooks have bank feeds? ›
All transactions you've entered in FreshBooks appear side-by-side with your bank feed. It's also easy to tell FreshBooks if an unreconciled bank transaction doesn't require an accompanying FreshBooks entry to match it to. This is useful when handling bill payments, owner's equity, or expense refunds.
How to manually verify with Plaid? ›
Inside of Plaid Link, the user selects an option to enter the manual verification flow and provides their legal name, account and routing number. Plaid will confirm the account number, routing number, and name match a previously verified account.
Why does my bank keep disconnecting from Plaid? ›
Action may be required with your bank account
In some cases, our financial partner, Plaid, is unable to connect with your bank due to a required action, such as agreeing to new terms of service or setting up a new security requirement.
What banks are compatible with Plaid? ›
Widely used banks that use our instant bank linking system (Plaid) Chase, Bank of America, Wells Fargo, Citi, US Bank, USAA, Fidelity, PNC, Capital One, TD Bank, SunTrust, Navy Federal, BB&T, etc.
How do I connect my bank to Plaid? ›
Plaid's connection flow typically involves the following steps: Select or search for your financial institution. Enter your credentials to authenticate your financial accounts. Complete a security verification step.
How do I link my bank account without Plaid? ›
You can use your deposit account and routing number, to connect to your external bank account via micro deposits. Each financial institution's process is different. Please visit their website to understand how to process micro deposits and connect your account.
Does Plaid have access to all my bank accounts? ›
What Is Plaid? Plaid software operates between your financial information and financial sites that you want to receive your data. Using a service like Plaid prevents financial sites from having access to all of your banking and other data. Instead, you only share the specific information that you indicate.
The financial institution isn't yet supported on Plaid
While Plaid currently integrates with over 12,000 financial institutions, we haven't integrated with them all yet! If you'd like to see your financial institution on Plaid, we recommend asking them to contact us about Plaid Exchange, our open API solution.
How long does it take Plaid to link bank account? ›
Instant account connection
Plaid Link is what your users see. It enables them to securely connect their financial accounts to your app in seconds (vs. 3–5 days for traditional methods).
Why is Plaid saying no compatible accounts? ›
Common causes. Plaid does not currently support the types of accounts for the the connected Item, due to restrictions in place at the selected institution. Plaid does not currently support the specific type of multi-factor authentication in place at the selected institution.
