Why does my connected bank account keep disconnecting? | Atlas Help Center (2024)

FAQs

Why does my connected bank account keep disconnecting? | Atlas Help Center? ›

Atlas Help Center. Why does my connected bank account keep disconnecting? To solve this problem, first verify your login and password on your financial institution's website, then go back into the app and try reconnecting your accounts.

Why do accounts get suspended? Accounts can be suspended for reasons such as policy violations, fraudulent activities, abusive behavior, security breaches, intellectual property infringement, and non-compliance with financial regulations.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft. Each situation requires specific actions to unfreeze the account.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

The duration of a bank account freeze depends on the circ*mstances. Simple misunderstandings may be resolved in 7-10 days, while more complex scenarios could take 30 days or longer. In cases where the freeze is due to tax obligations or legal disputes, there's no set time limit.

Check your bank statement: Your bank statement will list all the accounts that are linked to your bank account, along with any transactions made to or from those accounts. Check online: If you have online access to your bank account, you can log in and view a list of linked accounts.

Monitor your credit reports and bank account activity

Regularly reviewing your credit reports and bank statements can help you catch fraudulent activity sooner. You can request a credit report from each of the three credit bureaus each week, so make it a habit to check in on your credit a few times a year.

The address and other details would be captured in the database. However, you cannot trace unless through legal process as banks should not divulge details pertaining to any of their customers to individuals or third parties. Banks will provide information to investigating agencies provided there is a court directive.

Why does my Online Banking keep logging me out? ›

There are two reasons why this might have happened – both are to protect you and your information. We've logged you out because you haven't used any features for a certain amount of time since logging in. You've left your session without using the log out button.

If your account seems to have suspicious or illegal activity, a bank is allowed to freeze an account. This is specifically if they believe one of their account holders has been conducting illegal activities.

Contact your bank as soon as possible to report the issue and request a reset of your password. You can call them or visit a branch. They will need to verify your identity, so if you visit a branch, bring photo ID. If it is out of your bank's normal business hours, contact their emergency assistance or help line.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

If your account was showing online but is now no longer visible it might mean there is an issue with your account. In this case you would need to contact telephone banking to discuss your account and once the issue has been resolved the account should be available again online.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

Banks are under an obligation to suspend accounts they suspect are being used for fraud, money laundering or other illegal activities. If a bank has suspicions about an account, it must report it to the National Crime Agency (NCA) and freeze the funds until it is given clearance to release the account.

For simpler situations or misunderstandings, usually, your account is frozen for seven to ten days. Complicated situations may require detailed information from you before the bank decides on the next course of action: to unfreeze or close the account entirely. This decision could take 30 days or more.

Can the bank freeze the account? Yes. The bank may temporarily freeze your account to ensure that no funds are withdrawn before the error is corrected, as long as the amount of funds frozen does not exceed the amount of the deposit. Or the bank may simply place a hold on the deposit amount.

Banks will deactivate a card if they suspect there's been any fraudulent use. Though recent security measures such as chip technology have reduced the number of fraud cases, banks tend to err on the side of caution.