How do I close my PayPal account? (2024)

FAQs

Why is PayPal not letting me close my account? ›

You can only close your personal PayPal account if you don't have money in the account. Transfer your remaining balance to your other PayPal or bank account, or contact customer service to have a check issued for the remaining balance. Pay off balances.

It's not possible to close an account with a remaining balance, an account limitation, or other unresolved issues.

You can't delete a PayPal account without logging in first. This is to make sure that only you, the account owner, can close it down and nobody else by mistake or on purpose.

Following the news of Paypal's fines, Google searches for 'delete Paypal' and cancel Paypal' surged by 1,392%, with thousands of users closing their Paypal accounts in protest.

Canceling a completed payment immediately is generally not an option because the other party already has the money. When you authorize a payment to a merchant, you agree to make a purchase for a specified amount. Once an order is placed, it's not possible to change the payment amount or number of items purchased.

It may take a few days for your request to close and delete your PayPal account to process. Know that you can use the same email address in the future to reopen or open a new PayPal account once you close your existing account.

If your account is closed, all related data will be automatically erased once the required retention period has elapsed.

If an account remains inactive and no longer has a positive balance, PayPal may close the account in accordance with the PayPal User Agreement section “Closing your PayPal Account”.

Can I have multiple PayPal accounts? In short, the answer is “Yes”. You can have more than one PayPal account if it'll be one Personal account and one Business account. However, each account must have a separate email address and financial information.

What to do when a PayPal account is permanently limited? ›

If your account has been limited, you'll get an email from PayPal explaining the reason for the limitation. Log in to your account and go to the Resolution Center or click the bell icon at the top of your Dashboard for more information. This will tell you what to do to remove the limitation, if applicable.

A limited account means that you won't be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Usually, we ask you to complete some steps to remove your account limitation.

Log in to your PayPal account in any web browser. Click on the gear icon in the top-right corner to view your account settings. Under the Account tab, scroll all the way to the bottom and click on Close your account. Finally, hit Close Account on the pop-up that appears.

Why can't I delete my PayPal account? If you're having trouble deleting your account, it may be because there are some loose ends you need to tie up. PayPal warns you won't be able to delete your account if there are unresolved issues or a balance.

Once you close your PayPal account, it cannot be reopened. But you can open a new account.

Closing a PayPal account is typically pretty easy. But if you run into issues closing your PayPal account, make sure you don't have Pending payments. If that's not the problem, try clicking on Activity > Open Cases. Then, under the Resolution Center submenu, look for anything outstanding on that screen.

You may not be able to remove a card if there's a pending transaction, or if your card was used as the backup payment method for a recent payment. Wait a few days and try again.

If you're not in compliance with our Acceptable Use Policy, we can limit your account. Violations of the Acceptable Use Policy include selling banned items such as prescription drugs or guns.