FNB unveils eWallet eXtra (2024)

First National Bank (FNB) has introduced eWallet eXtra, a mobile solution that offers banking services to unbanked South Africans.

FNB described eWallet eXtra as a fully digital mobile bank account that allows consumers to use a feature phone or smartphone to open a bank account without ever walking into a branch.

Speaking at the launch event in Parktown, Johannesburg, this morning, Gugu Zikhali, FNB head of transactional products for mass market, says the solution will broaden financial inclusion in SA.

The introduction of eWallet was to service FNB customers, now the bank is looking at the person on the other side, says Zikhali. "This is a simple, accessible and cost-effective solution. If you are above the age of 16 and own a cellphone, you'll be able to get a mobile bank account with a unique account number in less than three minutes, and you don't need a bank card to transact."

According to FNB, after extensive research on financial inclusion, it noticed 11 million people are not being catered for. The bank believes eWallet eXtra is the ideal solution to address this gap.

Zikhali explained that eWallet eXtra will have no monthly fees and consumers will not be required to submit any paperwork, and they will only be required to submit name, surname and identity numbers to open the account.

She added it took FNB two years to build the product, during which the bank was able to use this time to test the product with retailers such as SPAR.

"eWallet eXtra will enable users to send or receive deposits from individuals and other banks, store funds for an unlimited period, pay accounts and also buy prepaid products like airtime, data and electricity. Users can also on send to other recipients and withdraw at any FNB ATM or at tills across participating SPAR stores, which also allow for over the counter purchases. The daily spend limit is R3 000 and R24 000 per month."

Users will also be able to view their bank account balance and transaction history. Those who use an FNB Connect SIM will be able to access eWallet eXtra for free as they do not need airtime. To safeguard customers, eWallet eXtra will not carry debit order functionality, she pointed out.

The pinnacle of this product is that there are no monthly bank fees, Zikhali continued.

FNB's eWallet eXtra will be available at the end of May, according to the bank.

FNB unveils eWallet eXtra (2024)

FAQs

What is FNB eWallet? ›

Definitions. eWallet service Is a service that enables an FNB customer to create and fund an electronic store of value from an FNB account, which is accessible to a nominated beneficiary who has a valid South African cellphone number via FNB ATMs, FNB Cellphone Banking, the FNB App or FNB Online Banking.

How long does it take for FNB eWallet to expire? ›

If there are no financial transactions on the Wallet for 6 (six) continuous months, the Wallet will become inactive and incur dormancy fees. FNB will continue to charge this fee until a new financial transaction occurs on the eWallet or the balance on the eWallet is reduced to zero.

How much are FNB eWallet charges? ›

Fees
ActionCost
Send money from FNB Account to eWalletR2 + R2.60 per R100
Send money from Easy Zero account to eWalletR10
Reversal of incorrect 'send money to eWallet' transaction - telephone/branchR80
Reversal of incorrect 'send money to eWallet' transaction - cellphone banking / FNB AppR18.50
13 more rows

How to increase FNB eWallet limit? ›

As per the FNB support guide:
  1. Navigate to the "Accounts" page.
  2. At the end of the account row, you will see a "More" option. Click this.
  3. Select Account Settings.
  4. Select Daily Online Banking Limits.
  5. Change the limit to your desired amount. SDV (Standard) Payment Limit: Input your limit under the Payments heading.
May 4, 2023

Why do people use eWallet? ›

What are the advantages of e-wallets? E-wallets offer convenience, security, and speed. They eliminate the need to carry physical cash or cards, provide secure transactions with encryption, and enable quick payments both online and in-store.

What is eWallet used for? ›

An E-Wallet can make secure payments both online and in a physical store without the need to memorize individual passwords. E-Wallets are often used in conjunction with mobile phone payment systems to facilitate fast, easy and secure e-commerce and in-store payments through smartphones.

What is the difference between mobile banking and eWallet? ›

Mobile wallets focus primarily on the storage and use of payment information, while mobile banking allows users to access and manage their bank account(s) and financial information. Mobile wallets use advanced security features such as tokenization and encryption to protect users' payment information.

Can anyone use eWallet? ›

eWallet allows RMB Private Bank clients to send money instantly, easily and affordably from anywhere, to anyone with a valid South African cellphone number, even if they don't have an RMB Private Bank account.

What is the difference between wallet and eWallet? ›

For instance, both store your payment info for easy transactions. Coming to a difference, digital wallet apps encompass all forms, while e-wallets specifically hold pre-loaded funds for online purchases, money transfers, and even bill payments.

Can I send an eWallet without a FNB account? ›

6) Can I send money to an eWallet from a non-FNB account? Yes. It is possible to electronically transfer money to eWallet from another bank's Online Banking platform.

Can you transfer an eWallet to your bank account? ›

At this time funds can be withdrawn from an eWallet account to your verified bank account. To add a bank account to your eWallet follow these steps: Log in to your eWallet. Click My Account > Bank Accounts.

Can you deposit cash into an eWallet? ›

Easily receive money from cash deposits at any FNB ATM with deposits, from anyone that sends money to your cellphone number or from any bank via transfers.

What is the risk of using eWallet? ›

Security risks for e-wallets and online payments range from weak authentication processes to vulnerabilities within the payment systems themselves. One such risk involves hackers exploiting security gaps to gain access to users' financial information.

What is the difference between eWallet and net banking? ›

Digital wallet apps are primarily used to store money and payment information, whereas banks allow you to manage more financial information across your accounts. On the other hand, bank accounts and mobile banking apps allow you to do more with your money.

Can I transfer an eWallet to my bank account? ›

At this time funds can be withdrawn from an eWallet account to your verified bank account. To add a bank account to your eWallet follow these steps: Log in to your eWallet. Click My Account > Bank Accounts.

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