Fix account sync issues - Android Help (2024)

If your phone is having problems syncing with your Google Account, you could see a message, "Sync is currently experiencing problems. Itwill be back shortly." or a Sync issue icon.

Mostsync issues are temporary. Usually, your account will sync again after a few minutes.But if you keep having sync issues, try the following solutions.

Important: Some of these steps work only on Android 9 and up. Learn how to check your Android version.

Manually sync your Google Account

Open your device's Settings app.
Tap About Google Account Account sync.
- If you have more than one account on your device, tap the one you want to sync.
Tap More Sync now.

Try common sync solutions

After each troubleshooting step below, try manually syncing to see whether sync works.

Troubleshoot with basic steps

Check that auto-sync is on

If you want sync to happen automatically, keep auto-sync turned on.Learn how to auto-syncyour apps and accounts.

Make sure your internet connection works

Important:For sync to work, you need an internet connection.

Totest your connection, opena browser (like Chrome or Firefox)and loada website.If the website doesn't load or you can't connect, learn about connecting to a Wi-Fi networkor connecting to mobile data.

Troubleshoot with advanced steps

Remove & re-add your account

Follow these steps to remove and then re-add your account to your phone.

Force sync your account

Option 1: Change date & time settings

Open your phone'sSettings app.
Tap SystemDate & time.
Turn offSet time automaticallyand Set time zone automatically.
Manually change the date and time so thatboth are wrong.
Go to your Home screen. Learn how to get around on your phone.
Open your phone'sSettings appSystem Date & time again.
Manually change the date and time so that both are right again.
Turn onSet time automaticallyand Set time zone automatically.

Option 2: Force sync using Phone app (phones only)

Open your phone'sPhone app.
Tap the Keypad.
Dial *#*# CHECKIN #*#* (*#*#2432546#*#*).
You'll see a notification that says "Checkin succeeded." This message showsyour phone was able to sync. If you don't see a notification right away, tap the green Phone .

Clear cache & data

Step 1: Back up contacts

Open your phone's Contacts app.
Tap Menu Settings.
Under "Manage contacts," tap Export.
Pick a location, like your Drive.
Tap Save.

Step 2: Clear cached data

Open your phone'sSettings app.
TapAppsContactsStorage & cache.
TapClear cache.

Step 3: Restore contacts

Open your phone's Contacts app.
Tap Menu Settings.
TapImport .vcf fileOK.
Pick the .vcf file that you exported.

Related resources

Need more help?

Try these next steps:

Post to the help community Get answers from community members

Get to know your Android phone

Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.

Fix account sync issues - Android Help (2024)

FAQs

How to fix sync error on Android? ›

Try Syncing your Google Account Manually.
Go to your Android device's settings app.
Click Users & Accounts.
Click the Account (the one you want to sync).
Then click Account sync.
Click More and select sync now.
If the sync is done the issue is fixed.
Some Common Sync Solutions.

More items...

Read On ›

How do I resolve sync issues? ›

Resolving sync conflicts

Open the Start Menu and select Control Panel. Windows 10. ...
Open Sync Center. Category View. ...
Select View Sync Conflicts from the menu on the left.
Select a conflict from the list.
Click Resolve.
Select file version for sync.

Discover More Details ›

Why is my Google account syncing error? ›

Important: For sync to work, you need to be able to sign in to your Google Account. Make sure that you can sign in to your Google Account in other ways and on another device. For example, try checking your Gmail using your computer's browser. If you can sign in, the issue is with your phone.

How do I restore my Android sync? ›

Manually sync your Google Account

Open your device's Settings app.
Tap About Google Account. Account sync. If you have more than one account on your device, tap the one that you want to sync.
Tap More. Sync now.

See Details ›

Where is Accounts and Sync on Android? ›

Open your device's Settings app. Tap Passwords & accounts. If you have more than one account on your phone, tap the one you want to sync. Tap Account sync.

Find Out More ›

How do I fix Samsung account sync error? ›

Some steps may vary slightly based on your device's software version.

Check your network connection. Make sure you are connected to Wi-Fi or mobile data. ...
Clear data from Samsung Cloud. Navigate to and open Settings. ...
Navigate to Samsung Cloud settings. Navigate back to the first screen in Settings. ...
Re-sync Samsung Cloud.

Tell Me More ›

What happens when account sync is off? ›

If you turn off sync, you can still see your bookmarks, history, passwords, and other settings on your computer. If you make any changes, they won't be saved to your Google Account and synced to your other devices. When you turn off sync, you'll also be signed out of other Google services, like Gmail.

Show Me More ›

How do I turn off account sync? ›

Sync and Google services. Under “Sync,” click Manage what you sync. Turn off Sync everything. Turn off any data that you don't want to sync to your account.

Explore More ›

Should sync be on or off on Android? ›

That said, it's not the best option if you'd like to have access to your data across all your devices. When you turn off Google sync, changes you make to your Google account will no longer be saved or synced across all your devices. All your previously synced data will also become unavailable across all your devices.

What does it mean when it says sync error? ›

A sync error occurs when the project files on your computer are having trouble reconciling with the project files on the Abstract servers. If you're experiencing sync errors, the data you see on your computer may be different from the data your colleagues can see.

Show Me More ›

How do I restart sync? ›

Press and hold both the Power button (center of the Volume knob) and the Seek Right button for 10 seconds.

Read The Full Story ›

Where is auto sync on Android? ›

Select Settings. Select Auto Sync. Select Schedule. Select Peak sync type and choose the mode to be used during peak hours.

See Details ›

How do I reset sync in Google? ›

Delete synced information from your account

Select Settings . In the "Accounts" section, select Sync and Google services. Select Review your synced data. At the bottom, select Reset sync.

Get More Info Here ›

How do I make my Google Account sync? ›

How do I sync my Google account on my mobile device?

1 Go to Settings.
2 Select Accounts and backup.
3 Select Accounts.
4 Select Google account.
5 Select Sync account.
6 Click on the 3 dots in the top right corner.
7 select Sync Now.

May 9, 2024

Why is my sync not connecting? ›

Try switching off your cell phone, resetting it or removing the battery, then trying again. Try deleting your device from SYNC and deleting SYNC from your device, then trying again. Always check the security and auto accept prompt settings relative to the SYNC Bluetooth connection on your cell phone.